Senior Program Manager National Accounts

The National Account Program Manager (NAPM) is responsible for managing the lifecycle of national customer accounts. This role ensures accurate onboarding account maintenance reporting pricing alignment billing health and communication across all internal and external stakeholders. The NAPM collaborates crossfunctionally to deliver consistent highquality service identify operational improvements and enhance the overall customer experience. The position requires strong organization communication and analytical skills.

Onboarding & Account Setup

• Assist sales with the creation of new leads and prospects for national customers and generators.
• Obtain and review national customer/generator information and complete account setup.
• Update and maintain national customer and generator account details for existing customers.

Customer Management & Communication

• Prepare and distribute national account meeting debriefs with action items.
• Support and deliver tailored customer experience processes that align with contractual requirements.
• Obtain review and attach purchase orders in SFDC and distribute as appropriate.
• Provide documentation such as invoices manifests CODs and witnessing records.
• Maintain consistent communication with customers and internal teams.

Reporting & Program Support

• Assist in the creation and delivery of business reviews.
• Review pricing and RFP process codes to identify discrepancies.
• Support management of national billing delays including credits and rebills.
• Review national accounts receivable data and assist in preventing credit holds.
• Create and distribute waste reporting.
• Create and distribute lead and prospect status reports.

Cross-Functional Collaboration

• Partner with CXAMs RAMs Sales Billing Pricing Strategy Business Analysis Operations and

Regulatory teams.

• Ensure service processes meet internal standards and regulatory requirements.
• Operational Execution & Quality Management
• Support reconciliation of customer data pricing discrepancies and billing performance.
• Troubleshoot credit and rebill trends for continuous improvement.
• Contribute insights to support internal process improvements.

General Responsibilities

• Manage multiple tasks while maintaining accuracy.
• Track customer satisfaction and account performance.
• Perform other related responsibilities as assigned.

Qualifications :

• Bachelors Degree from an accredited college or university in Environmental Sciences Business Administration Marketing or a similar area of study coupled with a minimum of 7 years of account management experience.
• In lieu of education a High School Diploma or GED is required with 5 years of account management experience
• The ability to work in a fast-paced changing work environment dedicated to customer satisfaction and getting the job done.
• Strong customer service and project management skills.
• Proficiency in Microsoft Office CRM Software and the ability to change and adapt to enhancements in ERP.
• Excellent communication interpersonal and negotiation skills.
• Detail-oriented highly organized and able to prioritize.
• Up to 20% of travel by car or air to attend customer meetings.

Preferred Qualifications:

• Knowledge of RCRA DOT DEA and OSHA regulations are a plus.
• Preferred knowledge of or familiarity with a related CRM/ERP system and practices.

Additional Information :

Clean Earth offers competitive benefits including health dental vision life and disability insurance plans starting on the first day of employment; paid time off wellness benefits employee discount program tuition assistance and a 401k with company matching. 

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability veteran status gender identity or genetics. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. 

If you have a difficulty applying for any job posted on Enviri Clean Earths website because a disability prevents you from using the online system Clean Earth offers the following alternate application procedure: Call toll free and leave your name phone number city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response. 

Military veterans encouraged to apply

Remote Work :

Yes

Employment Type :

Full-time