IT Major Incident Operator (MIO)
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
Responsible for proactive monitoring and engagement to prevent and mitigate major outages leveraging expertise in ServiceNow TicketingAI Ops and monitoring tools such as SolarWinds. Collaborates with IT infrastructure application and vendor teams to resolve major incidents ensures timely escalation to the Major Incident team and leads ITSM process managementincluding Incident Problem CMDB Change and Knowledge Managementwith a focus on proactive monitoring network visibility early detection and continuous improvement.
in IT Operations.
Responsibilities may include the following and other duties may be assigned:
Proactively monitor network infrastructure and applications using SolarWinds validating and correlating alerts to detect issues early.
Support P1/P0/P2 incidents act as an earlywarning function for the Major Incident team and participate in incident change and problem management activities.
Produce advanced reporting and analytics using ServiceNow SolarWinds Power BI and maintain SLA/metrics dashboards.
Identify recurring alert patterns recommend monitoring improvements drive continuous ITSM process enhancements and lead small/medium operational projects.
Deliver training on monitoring and ITSM processes participate in debrief/postincident reviews and collaborate across service delivery areas while leveraging AI tools.
Required Knowledge and Experience
Bachelors degree or 10 years of equivalent IT experience with strong server fundamentals (CPU memory logs patches hardware).
Handson experience with SolarWinds monitoring and understanding of global escalation processes.
Proficiency with ServiceNow dashboards custom searches operational reporting and trend analysis; Power BI is a plus.
ITIL and network/technology certifications preferred with ability to perform effectively under highseverity/highpressure incidents.
Willingness to support global time zones engage in continuous AIbased learning and adapt to advanced role training.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
