Program Manager ( CAM Channel Account Management, RTMRoute-to-market)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Sr Program Manager ( CAM: Channel Account Management RTM:Route-to-market)

Location: San Jose CA

The Opportunity

The Creativity & Productivity (C&P)) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for ClientsC&P processes platforms & applications
We are looking for a technical leader with executive presence exemplary interpersonal skills and the ability to influence at all levels to drive cross-functional initiatives and deliver Clients strategic roadmap
You possess a well-rounded technical background and demonstrated expertise leading complex programs in matrix organizations to deliver solutions that delight the customers

What youll Do

Strategy: Build a report and partner with key collaborators to understand their objectives and goals. Engage with BCDD Leadership Product Management (PdM) Leads and Business Stakeholders to understand the Vision Mission and Strategic Objectives for the Business Units (BU) and ATS (Adobe Technology Services)/C&P BCDD
Intake: Facilitate and oversee the intake and triage of new requests through Workfront for Initiatives and Small Enhancements
Prioritization: Support BCDD PdMs with impact assessment and stack-ranking
Estimation: Partner with ATS teams who need to support the request (and others as needed) to estimate the Level of Effort (T-shirt size) and feasibility (Waterline and Rationale)
Optimization: Discuss trade-offs sequencing incremental funding as needed BU staffing etc. Articulate response back to requestor. Assist BCDD PdMs with portfolio level reporting (inc. Quarterly Business Reviews ad-hoc etc.)
End-to-end program management for Initiatives using
ATS SLC and Jira:
- Initiating: Plan and facilitate Discovery/Proof of Concept/Pre-project work and set up Program Governance inc. meeting cadence and key artifacts (Scrum of Scrums/OpCo/SteerCo SLC Artifacts Library Wiki SharePoint Project Schedule RAID log etc.)
- Planning: Reach across the aisle to understand dependencies and constraints determine resource requirements and build the program roadmap then socialize the plan and secure approvals for the same
- Executing & Monitoring: Oversee the program execution and proactively manage changes and risks partnering with other teams and stakeholders to ensure the right decisions are made at the right time appropriate communication and alignment occurs and plans are adjusted accordingly
- Communicating: Maintain a big-picture perspective when preparing and presenting program status reports Executive briefings and other governance artifacts along with all program level communications
- Closing: Coordinate Release announcement Hypercare Decommissioning etc. as needed and disband the team
Benefits realization: Measure adoption and impact post-release inc. 30/60/90 days check-ins and feedback loop (to inform future decisions/commitments)

What you need to succeed

Bachelors or equivalent a must; MBA or equivalent preferred
Certification a plus: PMP PMI-ACP PgMP CSM
7-10 years experience as a program manager in software and/or related technology industry preferably in a Customer Experience environment with web voice and messaging/chat platforms
Experience managing multi-discipline teams consisting of business and technical resources
Experience using various project delivery methodologies (Agile/Scrum Waterfall and hybrid) and tailoring the approach for program success
Self-motivation and a positive attitude that helps you to adapt to change
Resourcefulness and a creative approach to problem-solving to succeed in a collaborative culture
Solid ability to operate effectively and autonomously in time-sensitive situations and handle ambiguity
Exceptional verbal and written communication skills to engage with technical and non-technical audiences
Influencing and interpersonal skills to develop strong working relationships and build credibility/trust with team members and Senior Leadership

Sr Program Manager ( CAM: Channel Account Management RTM:Route-to-market) Location: San Jose CA The Opportunity The Creativity & Productivity (C&P)) Business Capability Design & Delivery (BCDD) team provides strategic partnership and engagement that delivers end-to-end capabilities for ClientsC&...