Business Operations Specialist
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Job Location:
Monthly Salary:
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
The overall purpose of the Global Customer Services Operations Team is to support and maintain a business operations environment for Global Customer Services where all services functions will have the centralized governance KPIs reporting and processes available to operate at optimum level for Customer Success.
This role is part of the Global Services Support Team and is responsible for the accurate capturing consolidating and documenting of the business requirements for reporting in GCS. This is an individual contributor role and requires an individual with a can-do attitude and is able to see the bigger picture
Responsibilities:
Essential Duties and Accountabilities
- Working with the different stakeholders of GCS departments to capture business requirements and turn these into reports.
- Analyze and present data about company policies and workflows.
- Supporting internal project team during the analysis and planning stages of report development.
- Acquiring knowledge of products or services provided by the business.
- Support the implementation of new Reporting framework and/or Tools.
- Ensuring that the captured requirements are collectively approved by the relevant stakeholders.
- Collaborating with the Process Architects to develop new business processes.
Requirements
Overall Required Competence
- Minimum of 5 years experience in Business Analysis Operations in IT sector.
- Having previous experience at a global level.
- Previous experience working on Power BI
- Strong Excel skills are essential
- Strong stakeholder engagement
- The position will require a strong strategic thinker who can demonstrate their ability to think both operationally as well as commercially.
- Given the pace at which IFS operates along with the accelerated growth a key attribute for this position is being able to prioritize workload. Being comfortable in pushing back to the GCS Leadership where unrealistic goals are requested.
- Communication skills both written and verbal is essential given the global nature of the role. Being an effective presenter will also be a requirement.
- Goal orientated with a focus on meeting agreed deadlines.
Qualifications :
A Business Operations Specialist would be expected to have a strong skills in the following areas:
- Comprehension of the end-to-end sales process of the business
- Excellent communication skills both written and verbal in English and local language
- Good financial acumen
Your background will be:
- A similar role in a large software or technology organization in the given geography.
- Appreciation of and ability to work within a matrix environment
- Have previously designed built and improved business process
Additional Information :
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.
Remote Work :
No
Employment Type :
Full-time
About Company
We are growing! At IFS we are constantly growing to deliver award-winning solutions to hundreds of partners and thousands of customers worldwide! We help companies who want to be their best when it matters most at their #momentofservice. Visit https://ifs.link/IzM0px to find out mo ... View more
