Outreach Specialist, Pharmacy Outreach

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

The Pharmacy Outreach Specialist is responsible for patient outreach coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.

We are flexible with respect to geographic location and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Primary Duties

Patient Outreach

Conduct & handle high-volume outbound and inbound calls with patients providers and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour call quality etc.)

Collaborate with patients to actively problem-solve identify and remove barriers to medication adherence (i.e. cost forgetfulness or lack of perceived need) and/or escalate clinical barriers to a pharmacist
Overcome patient objectives and reluctance through influence empathy and education to secure patient commitment to medication adherence.
Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
Accurately document all interactions outcomes and identified barriers in appropriate systems.

Process Improvement Learning & Collaboration

Identify opportunities to enhance pharmacy workflows and processes
Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g. STARs)
Provide feedback share best practices and assist employees to support achievement of program departmental and organizational goals

Other duties as assigned

Minimum Qualifications

High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
Excellent verbal communication active listening and negotiation skills
Ability to overcome objections and build rapport with patients or customers
Proficient with call center platforms and electronic health records (EHR) platforms
Proficient in Microsoft Excel and Google Sheets
Ability to work in a fast paced environment and adapt quickly to change
Strong organizational skills with an attention to detail and accuracy
Must have access to reliable high speed internet connection

Preferred Qualifications

Associates Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Who We Are:

Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.

What Does This Mean for You

At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.

In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health dental and vision insurance paid up to 80% for employees dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.

Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at may use automated tools including artificial intelligence (AI) to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process please contact us.

Required Experience:

The Pharmacy Outreach Specialist is responsible for patient outreach coordinating with practices and pharmacies to promote medication adherence and improve patient health outcomes and pharmacy quality measures.We are flexible with respect to geographic location and the ideal candidate will be comfor...

We are flexible with respect to geographic location and the ideal candidate will be comfortable working remotely/work from home across US time zones.

Primary Duties

Patient Outreach

Conduct & handle high-volume outbound and inbound calls with patients providers and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour call quality etc.)

Collaborate with patients to actively problem-solve identify and remove barriers to medication adherence (i.e. cost forgetfulness or lack of perceived need) and/or escalate clinical barriers to a pharmacist
Overcome patient objectives and reluctance through influence empathy and education to secure patient commitment to medication adherence.
Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
Accurately document all interactions outcomes and identified barriers in appropriate systems.

Process Improvement Learning & Collaboration

Identify opportunities to enhance pharmacy workflows and processes
Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g. STARs)
Provide feedback share best practices and assist employees to support achievement of program departmental and organizational goals

Other duties as assigned

Minimum Qualifications

High School Diploma
Minimum 1 year of experience in a call center environment providing patient outreach
Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
Excellent verbal communication active listening and negotiation skills
Ability to overcome objections and build rapport with patients or customers
Proficient with call center platforms and electronic health records (EHR) platforms
Proficient in Microsoft Excel and Google Sheets
Ability to work in a fast paced environment and adapt quickly to change
Strong organizational skills with an attention to detail and accuracy
Must have access to reliable high speed internet connection

Preferred Qualifications

Associates Degree
Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Who We Are:

What Does This Mean for You

In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:

Flexible work schedules and the ability to work remotely are available for many roles

Health dental and vision insurance paid up to 80% for employees dependents and domestic partners

Robust time-off plan (21 days of PTO in your first year)

Two paid volunteer days and 11 paid holidays

12 weeks paid parental leave for all new parents

Six weeks paid sabbatical after six years of service

Educational Assistant Program and Clinical Employee Reimbursement Program

401(k) with up to 4% match

Stock options

And much more!

Required Experience:

Key Skills

Apply Now

About Company

Aledade

Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.

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Outreach Specialist, Pharmacy Outreach

Atlanta, GA - USA

Job Summary

Primary Duties

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Primary Duties

Minimum Qualifications

Preferred Qualifications

Physical Requirements

Key Skills

About Company

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