Broker Facilities Manager
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Job Summary
Primary Details
Time Type: Full timeWorker Type: EmployeeTo lead the centralised Facilities Management Function providing strategic oversight and performance management of QBEs centrally administered broker facilities. The Facility Manager will drive growth optimise outcomes and ensure alignment with QBEs commercial objectives acting as the primary point of contact for broker engagement and facility performance.Broker Facilities Manager
Location: London
Permanent - Hybrid Full-Time
We are recruiting a Broker Facilities Manager to lead our centralised Facilities Management Function. You will provide strategic oversight governance and performance management of our centrally administered broker facilities ensuring you deliver profitable growth and align with our commercial objectives.
The successful applicant will lead on management of core panel facilities driving revenue growth and fostering key broker relationships. The role will be focused on contestable panel facilities where QBE retains underwriting control.
If you thrive in a fastpaced evolving environment and enjoy influencing commercial outcomes at scale this is a unique opportunity to build and lead a function that is central to our longterm strategic ambitions.
Your New Role
In this role you will establish bestpractice frameworks for governance performance oversight and commercial optimisation of QBEs centrally administered facilities portfolio. As a datadriven leader you will deliver highquality insights to enable enabling better trading behaviours and more informed decisionmaking across the business.
Key Responsibilities
- Lead the evaluation acceptance and commercial structuring of new and renewal facility opportunities ensuring alignment with QBEs strategy and growth objectives
- Lead broker engagement attending regular meetings to drive facility performance and surface actionable insights for distribution and underwriting teams
- Manage and develop the Facilities Management Team fostering a culture of continuous improvement and collaboration
- Deliver high-quality data and management information (MI) to Market Management and Underwriting teams supporting data-driven decision-making
- Oversee the standardisation of facility structures coverage and contractual terms across broker partners
- Drive commercial discipline by managing payments commissions and expense planning ensuring profitability and compliance
- Optimise the facility portfolio by identifying growth opportunities and proactively managing underperforming facilities
- Develop a response library to improve efficiency and consistency of responding to facility tenders
- Ensure effective operational maintenance of facilities including oversight of legal compliance and payment processes
About you
- Proven experience in facilities management insurance distribution or a related commercial environment ACII accreditation is preferable not essential
- Strong analytical skills with the ability to interpret complex data and provide actionable insights
- Excellent stakeholder management and negotiation skills with experience engaging with brokers and internal partners
- Demonstrated ability to lead teams and manage projects to successful outcomes
- Knowledge of insurance market dynamics facility structures and commercial frameworks
- High level of commercial acumen and understanding of financial performance metrics
- Strong communication and presentation skills
About QBE
At QBE we get to the heart of what matters for our customers. And we do it all with a human touch.
Werean international insurer with more than 13000 people working across 26 countries which meanswerebig enough for your ambitions yet small enough for you to make a real exciting momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact at work and in the world As part of the QBE teamyoullget to spend every day working with people who are passionatetalentedand kind.
Benefits
We offer a range of benefits to help provide holistic support for your work life whatever your circumstances. As a QBE employee you will have access to and benefit from:
- 30 days holiday a yearwith theoptionto buy up to 2additionaldays
- Pension you are automatically enrolled into the QBE pension plan which entitles you to receive employer contributions of 10% of your basic salary
- Private medical insurancewe fund fully comprehensive private medical cover for you and all the family
- Short term remote work abroad-you can request up to 20 days per year to work remotely from certain locations abroad
As well as the benefits above we also offer an extensive choice of other options to suit you!
To learn more about benefits of working with us clickRewarding our people - QBE European Operations
Awards & Recognition
We value our employees experience with us and are proud to have been recognised for the following awards:
- Insurance Post British Insurance Awards 2025:Winner: Commercial Lines Insurer of the Year Winner: Reinsurer of the Year - QBE Re Winner: ESG Diversity Equity and Inclusion Initiative of the Year Winner: Insurance Personality of the Year - Chris Wallace Executive Director UK insurance
- AXCO Global Insurance Awards 2024 Winner:Network Management of the Year
- Insurance Business UK 5-Star Cyber Awards 2024:QBE rated as a 5-Star Cyber Insurer
- Insurance Post British Insurance Awards 2023:QBE rated as a 5-Star Employee
To learn more about our achievements clickhere
Apply now andletsmake it happen!
Ifyourelooking for a career that combines yourexpertiseand your empathy click Apply today.
Your career. At the heart of it.
Skills:
Audit Management Business Management Collaboration Tools Communication Critical Thinking Governance Models Intentional collaboration Managing performance Performance Management (PM) Prioritization Risk Management Stakeholder Management Strategic Management Strategic Planning Team ManagementHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Key Skills
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
