IDeaS Client Success Manager
Share
Job Location:
Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Passionate people. Loyal clients. Leading solutions.
With a rich culture of creative collaboration and professional growth IDeaS team members build successful careers with us.
IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where were working our teams come together to create leading revenue management solutions that accelerate our clients growth through revenue optimization.
Now we just need you!
The Client Success Manager (CSM) provides clients with guidance bringing innovation and clarity to the clients experience of working with IDeaS and IDeaS solutions. With the highest quality service and the Client Success Manager develops and maintains a strong ongoing partnership with each assigned client ensuring strong adoption of the IDeaS solution(s). This is accomplished via technical expertise solution knowledge revenue management specialization hotel operations experience and commercial savvy.
What youll be doing...
- Owns overall relationship with a portfolio of clients at the Closed Won stage and is introduced along with Account Manager at Client Kick off.
- Post implementation ensures that configurations is optimal and produces desired outputs
- Delivers high levels of client satisfaction as measured regularly through NPS Scores feedback and other data (such as case management). Monitors those feedback points and puts plans together to address any open issues.
- Monitors the clients business roadmap and ensures that as changes occur (changes in business strategy PMS changes addition of new tools client turnover and more) that our systems continue to remain optimized.
- Assist client in their change management journey to adopt new solutions.
- Establishes a trusted and strategic advisor relationship with clients to help drive continued value of IDeaS products and services
- Understands clients revenue strategy needs and priorities to optimize the use of their solution(s).
- Effectively communicates application features and product information for new releases and facilitates their adoption with clients
- Continuously reviews playbooks Alpha/Beta process outcomes and other documentation. Actively utilizes such as Client Score card ES Dashboard and Issue Detection workbook.
- Triage any support challenges and provide documentation and possible options for solution before escalating. Manage escalations and ensure risk and high-risk items receive attention.
- Represents the voice of the client and provides internal feedback on how IDeaS products and solutions can better serve our clients
- Collaborates closely with cross-functional teams at IDeaS to drive better results. Ensures knowledge of other opportunities that client can take advantage of (consulting partnerships ongoing training and education etc.)
What youll bring to us
- Has a direct impact on Client success and revenues. Requires commercial savvy and clear understanding of customer goals and revenue drivers.
- Fluent/Native Level Japanese communication skills.
- 5 years experience in customer success or account management from hospitality technology/hotel technology industry or 5 years Revenue Management experience within the hospitality or hotel industry.
- Ability to gather analyze interpret and present quantitative and qualitative information. Strong data and analytical skills
- Strong English communication skills.
- Experience in collaborating closely with other internal teams such as Sales Account Management Product Marketing and others.
We Support Who You Are.
As a global company we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether youre launching a new career or expanding your current one IDeaS is a company where you can balance great work with all other aspects of your life.
At IDeaS we also aspire to live our values each day by being Accountable Curious Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts represents and provides a place for diverse ideas unique perspectives and authentic voices.
Additional Information:
To qualify applicants must be legally authorized to work in Japan and should not require now or in the future sponsorship for employment visa status.
SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race color religion gender sexual orientation gender identity age national origin disability status protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Equivalent combination of education training and relevant experience may be considered in place of the education requirement stated above.
Resumes may be considered in the order they are received.
IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
#IDeaS
Required Experience:
Manager
Key Skills
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
