Strategic Partnership Manager (Strategic Customer Success) Japan Market

As a Strategic Partnership Manager for the Japan Market youll be responsible for managing Wixs largest strategic channel partner as a customer   and fostering strong relationships with key persons . Youll work closely with diverse internal teams and external stakeholders to ensure customer growth and partnership success.

In your day-to-day you will:  

• Manage Wixs largest strategic channel accounts and partnerships in the Japan market  
• Learn customers technical and business environments to take full responsibility for growth and success  
• Master the platforms capabilities including integration data structure and funnel flows  
• Interpret customer requirements into product capabilities to propose tailored solutions  
• Ensure customer buy-in and deliver projects qualitatively on time and within budget  
• Manage QBRs (Quarterly Business Reviews) and ABRs (Annual Business Reviews)  
   

Qualifications :

• 10 years of experience in account management or customer success including managing large strategic accounts  
• Strong industry experience preferably in SaaS  
• Deep understanding of user journey processes marketing GTM strategies integrations and data analysis  
• Proven experience in increasing customer satisfaction adoption growth and retention  
• Impeccable written and verbal communication skills in Japanese (JLPT N1 level or above) and English (full business proficiency or above)
• Excellent presentation skills and ability to thrive in a fast-paced multi-tasking environment  
• Project management experience technical background and experience working with Fortune 500 clients an advantage  
• This role follows a hybrid work model. You will be expected to work from the Tokyo office 23 days per week (or more as needed based on business requirements).
   

Additional Information :

Wix Japan is an innovative team focused on expanding Wixs presence in the Japanese market. Our local team spans Marketing Sales HR Engineering and Support and works collaboratively to deliver the best Wix experiences for our customers. 
 

Remote Work :

No

Employment Type :

Full-time