Senior Manager – Infrastructure and Logistics

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Senior Manager Infrastructure and Logistics

This role requires enabling BCP and IT DR testing for different stakeholders and accounts in Genpact primary. The key responsibility is to ensure BCP and IT DR testing and provide required support for the enablement. Enabling return to the office from an IT standpoint for the approved accounts. Maintaining People redundancy across IT Functions along with Vendor Governance. Along with this maintain IT assets related to BCP accounts and relevant documentation and trackers.

Roles & Responsibilities:

-Engage with Operations / Transitions for verification of Business Continuity Solutions
-Participates in the development implementation and maintenance of business continuity plans policies and procedures.
-Continuously evaluate risks and mitigate and develop risk mitigation within Business Continuity Plans
-Participate in the vendor BCP testing and planning and their reviews.
-Act as the primary point of communication for Service Assurance solutions.
-Work with various stakeholders to continuously expand the scope for the BC plan for Genpact.
-Engage with business teams for their BCP strategy and reviews and participate in their testing if required.
-Team leadership and managing business relationships.
-Facilitate the internal audit for the BCP plans for Genpact.
-Work with dependent teams in case of any issues and ensure timely resolution.
-Continuously evaluate risks and mitigate and develop risk mitigation within Business Continuity and people redundancy.
-Communicate and articulate various plans and procedures with Leadership and relevant teams.
-Share timely updates and periodically update various trackers.
-Maintain and develop SOPs on work areas also able to perform RCA.
-Participate and front end the team on various BCP engagements related to work from office enablement people redundancy and communication.
-Participate in customer Audits Questionnaires and RFPs.
-Actively participate in Testing and audit of Site Level Redundancies i.e. Core protection plan
-Maintain IT DR Policy at the Organization Level and monitor the creation of BCM plans around the policy.
-Lead the ISO 22301 BCM Certification from IT Service Continuity and Disaster Recovery perspective.
-Periodic maintenance of BC Plans and zero surprise operations.

Qualifications we seek in you!
Minimum Qualifications

-Bachelors degree in engineering/information technology/Computer Science OR Graduate with technical certification
-Good organizational and time-management skills to manage multiple tasks and Accounts.
-Good written and verbal communication skills to effectively interact at all levels.
-Good critical thinking skills to resolve any conflicts within internal or external teams.

Preferred Skills

-Experience with IT processes as prescribed by ITIL methodology.
-Previous experience with vendor assessment BCP testing execution and plan implementation will be an add on advantage.
-Experience with developing and implementing BCP and Facility Utilization strategy for business applications.
-Expertise with replication BCP programs.
-Preferred to a BC Planner with BCI DRI or other recognized organization.
-External certification in BCP/SU or facility management

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.