Sr. Customer Success Account Manager
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Job Location:
Oakland, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
DNV is seeking a Senior Customer Account Success Manager with the option to work a hybrid schedule at one of our many offices. This role would be serving Energy Systems on the Electric Grid team.
This role will be primarily based out of our Portland OR Corvallis OR or Houston TX office.
This is a critical and highly visible Customer Success role to maximize revenue retention minimize churn orchestrate customer win backs promote value realization (post sales) and drive expansion. These capabilities are important as our Electric Grid business shifts our digital solutions from on premise to a recurring SaaS revenue model. Success in this role is highly dependent on the ability to work cross functionally understand value drivers level shift between different levels of stakeholder engagement and own critical KPIs (ex. NRR Churn Rate Expansion Targets etc.).
Responsibilities
- Generous paid time off (vacation sick days company holidays personal days)
- Multiple Medical and Dental benefit plans to choose from Vision benefits
- Spending accounts FSA Dependent Care Commuter Benefits company-seeded HSA
- Employer-paid therapist-led virtual care services through Talkspace
- 401(k) with company match
- Company provided life insurance short-term and long-term disability benefits
- Education reimbursement program
- Flexible work schedule with hybrid opportunities
- Charitable Matched Giving and Volunteer Rewards through our Impact Program
- Volunteer time off (VTO) paid by the company
- Career advancement opportunities
- Highly visible opportunity to make an impact to the top and bottom line of our Electric Grid business
- Partner closely with our largest and most strategic customers to drive mutual success
- First team member of the Account Success function within Customer Success - this role provides opportunities to shape strategies processes playbooks etc.
**Benefits vary based on position tenure location and employee election**
We conduct pre-employment drug and background screening Existing business network in the U.S. Energy Landscape *Immigration-related employment benefits for example visa sponsorship are not available for this position*
DNV is a proud equal-opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications merit or business need without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status.
DNV is committed to ensuring equal employment opportunity including providing reasonable accommodations to individuals with applicants with a physical or mental disability who require reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department (). Information received relating to accommodation will be addressed confidentially.
For more information
years of experience in Customer Success Account Management or a related customer-facing role preferably in B2B SaaS digital solutions or technology-enabled services
Preferred Experience
Required Experience:
Manager
About Company
Driven by our purpose of safeguarding life, property and the environment, DNV enables organizations to advance the safety and sustainability of their business.
