Store Manager at tmrw New York
New York City, NY - USA
Job Summary
tm:rw is where innovation takes center the heart of Times Square weve built a one-of-a-kind destination where over 120 of the worlds most exciting brands come to life through experience not display. From Formula 1 simulators and advanced robotics to AI-powered holograms and next-generation technology you wont find anywhere else this is where the future shows up in real time.
We dont hire managers who stay on the sidelines. We hire leaders who own the floor drive performance and raise the standard for everyone around them.
This isnt a management role. Its ownership.
About the role as Store Manager
As Store Manager you run the floor. You drive sales track performance and act fast when something needs to change. You lead your team from the front making sure energy stays high execution stays sharp and every customer interaction counts.
You work hands-on with everything from coaching and scheduling to KPIs and daily operations always with one focus: a fast-paced high-traffic environment like Times Square you make sure nothing slips and every opportunity is taken.
Your responsibilities will include:
Drive sales with intent setting clear daily targets tracking performance in real time and acting fast when gaps appear
Lead from the floor selling demonstrating and setting the standard for what great looks like in every interaction
Stay on top of the numbers monitoring and optimizing KPIs like conversion ATV and revenue to keep performance moving
Coach continuously turning everyday moments on the floor into opportunities to develop your team and raise the bar
Build a culture that performs high-energy competitive and driven by results
Own the daily operations from scheduling and staffing to execution on the floor always with a clear sales focus
Make every interaction count ensuring the customer experience reflects the full tm:rw standard
Partner closely with leadership aligning on goals execution and constantly pushing performance forward
About you
You bring solid experience from retail sales with a proven track record of leading high-performing teams and delivering real results; that part is a given.
You know how to sell more than just products. With a background in technology innovation or premium consumer tech you understand how to turn complex solutions into engaging high-impact customer experiences. And you do it where it matters most on the floor. Present hands-on and fully in it. You thrive in a multi-brand environment where expectations are high and product knowledge runs deep. People grow around you. You challenge support and elevate your team by creating sharper more confident performers every day. And when things get intense you stay focused make decisions and keep moving forward.
Most importantly you believe in what you sell. If technology and innovation genuinely excite you you wont just fit in youll lead from the front.
Minimum 5 years of experience in retail sales with at least 3 years in a store management or senior leadership role
Demonstrated experience selling technology innovation consumer electronics or forward-thinking consumer brands
Proven ability to drive KPIs in a high-volume high-footfall retail environment
Strong coaching and team development background
Availability to work a flexible schedule including weekends holidays and peak trading periods
About tm:rw
tm:rw is a destination to the extraordinary where design innovation and well-being shape the future. A platform for creators to break boundaries and for people to step into the next era of innovation discovering experiencing and shaping whats possible.
Committed to excellence and innovation tm:rw embodies a bold art de vivre where creativity discovery and futureforward ideas come to life.
START: Immediate start preferred
LOCATION: tm:rw Flagship store Times Square New York City
LAST APPLICATION DATE: Applications are reviewed on an ongoing basis
CONTACT: Recruiter Jessica Andersson (contact for questions regarding the position not applications)
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