Technical Product Support Manager

Tallahassee, FL - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Technical Product Support Manager (3 Opening)

Job Location: 4025 Esplanade Way Tallahassee FL 32399 (Onsite)

Type: 24 Months

Required Skills

Bachelors degree or technical equivalent with a minimum of 7 years experience in management and electronic health records (EHR) software and/or network administration including experience with different account customer types.
Thorough understanding of the data upload technical requirements for state of Florida Immunization Information System (IIS) and of the candidate systems for implementation in doctors offices clinics hospitals and other participating facilities.
Thorough understanding of the HL7 VXU QBP and Soap web service envelope messages format.
Knowledge for software vendor web service connection processes and testing for VXU and QBP messages.
Familiar with how to document an immunization in the EHR to train organization point of contact and set up vaccine inventory in the EHR to train the organization point of contact.
Ability to multitask and handle multiple projects and customers at one time is essential.
Maintain current knowledge of the CDC vaccine code updates and the CDC manufacturer codes.
Excellent written and oral communication skills.
Requires ability to use a personal computer with proficiency in MS Office products including Word Excel and PowerPoint.

Responsibilities:

Conduct meetings and troubleshooting with EHR software vendors/third party transport vendors regarding message failures.
Oversee EHR software implementation training and support for EHR software providers and organizations enrolled in Florida SHOTS.
Manage the technical interface between EHR providers and site locations of organizations enrolled in Florida SHOTS including specification reviews testing and modeling and interfacing.
Provide data training and troubleshooting to health care providers and medical software companies when resolving direct connection issues.
Conduct routine review and maintenance of data connectivity of service site locations belonging to organizations enrolled in Florida SHOTS and identify duplicate accounts belonging to organizations enrolled in Florida SHOTS.
Work with the Field Trainers to assist in the data upload process and troubleshoot issues.
Weekly participate in virtual meetings with Interoperability Team to review current tasks and troubleshoot any possible issues.
Weekly participate in virtual meetings with Field Trainers to determine which organizations they have successfully enrolled in or reactivated in Florida SHOTS.
Weekly perform data quality audits and communicate with the organizations enrolled in Florida SHOTS to address any connectivity errors and assist with making corrections in their EHR.
Monthly meet with relevant staff of the Departments Immunization Section.
Monthly communicate progress with Field Trainers interoperability team members and relevant members of the Departments Immunization Section staff identified by the Department via e-mails phone calls and reports.
Participate in updating Florida SHOTS specification documents as directed by the Department.
As needed assist the Departments Florida SHOTS and VFC staff with consolidation requests and VFC PIN transfers for organizations enrolled in Florida SHOTS.
Attend trade shows conferences and conventions to continue education regarding the implementation of data upload linkages and medical software.
DATA SECURITY AND CONFIDENTIALITY TASK: Must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.

Job Title: Technical Product Support Manager (3 Opening) Job Location: 4025 Esplanade Way Tallahassee FL 32399 (Onsite) Type: 24 Months Required Skills Bachelors degree or technical equivalent with a minimum of 7 years experience in management and electronic health records (EHR) software and/o...

Job Title: Technical Product Support Manager (3 Opening)

Job Location: 4025 Esplanade Way Tallahassee FL 32399 (Onsite)

Type: 24 Months

Required Skills

Bachelors degree or technical equivalent with a minimum of 7 years experience in management and electronic health records (EHR) software and/or network administration including experience with different account customer types.
Thorough understanding of the data upload technical requirements for state of Florida Immunization Information System (IIS) and of the candidate systems for implementation in doctors offices clinics hospitals and other participating facilities.
Thorough understanding of the HL7 VXU QBP and Soap web service envelope messages format.
Knowledge for software vendor web service connection processes and testing for VXU and QBP messages.
Familiar with how to document an immunization in the EHR to train organization point of contact and set up vaccine inventory in the EHR to train the organization point of contact.
Ability to multitask and handle multiple projects and customers at one time is essential.
Maintain current knowledge of the CDC vaccine code updates and the CDC manufacturer codes.
Excellent written and oral communication skills.
Requires ability to use a personal computer with proficiency in MS Office products including Word Excel and PowerPoint.

Responsibilities:

Conduct meetings and troubleshooting with EHR software vendors/third party transport vendors regarding message failures.
Oversee EHR software implementation training and support for EHR software providers and organizations enrolled in Florida SHOTS.
Manage the technical interface between EHR providers and site locations of organizations enrolled in Florida SHOTS including specification reviews testing and modeling and interfacing.
Provide data training and troubleshooting to health care providers and medical software companies when resolving direct connection issues.
Conduct routine review and maintenance of data connectivity of service site locations belonging to organizations enrolled in Florida SHOTS and identify duplicate accounts belonging to organizations enrolled in Florida SHOTS.
Work with the Field Trainers to assist in the data upload process and troubleshoot issues.
Weekly participate in virtual meetings with Interoperability Team to review current tasks and troubleshoot any possible issues.
Weekly participate in virtual meetings with Field Trainers to determine which organizations they have successfully enrolled in or reactivated in Florida SHOTS.
Weekly perform data quality audits and communicate with the organizations enrolled in Florida SHOTS to address any connectivity errors and assist with making corrections in their EHR.
Monthly meet with relevant staff of the Departments Immunization Section.
Monthly communicate progress with Field Trainers interoperability team members and relevant members of the Departments Immunization Section staff identified by the Department via e-mails phone calls and reports.
Participate in updating Florida SHOTS specification documents as directed by the Department.
As needed assist the Departments Florida SHOTS and VFC staff with consolidation requests and VFC PIN transfers for organizations enrolled in Florida SHOTS.
Attend trade shows conferences and conventions to continue education regarding the implementation of data upload linkages and medical software.
DATA SECURITY AND CONFIDENTIALITY TASK: Must comply at all times with all Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentiality document attached to the purchase order.