Tier 2 Support Engineer
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Job Summary
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
About Warner Bros. Discovery Sports
Warner Bros. Discovery Sports represents WBDs global portfolio of leading sports brands channels and platforms. Reaching more than 130 million people every month we engage fans and broad audiences across 200 markets and 20 languages wherever consumers choose to watch free-to-air TV pay TV streaming digital and social platforms.
Our portfolio includes much-loved consumer brands such as Eurosport TNT Sports Global Cycling Network (GCN) Global Mountain Bike Network (GMBN) and Golf Digest as well as premium sports programming and content on discovery and Warner Bros. Discoverys free-to-air TV networks.
WBD Sports also delivers a full 360 sports offering through its events management and promotion division overseeing 55 events annually across five continents.
Your New Role
As part of the Core Technology team you will play a key role in the support maintenance and evolution of broadcast infrastructure used by TNT Sports and Eurosport across multiple European markets. This is a hands-on technical role combining advanced broadcast support with engineering activities in a live production environment.
Please note: this is a shift role mailny onsite in Chiswick and Stockley Park
Your Role Accountabilities
Broadcast Support
Provide advanced (Level 2/3) technical support for two technology hubs and their associated markets
Take ownership of complex technical issues not resolved by Level 1 support
Implement effective workarounds to ensure service continuity during incidents
Own incidents end-to-end once resolved including:
Root cause analysis and permanent solution design
Pre-production testing
Solution implementation
Technical documentation
Conduct regular ticket reviews with suppliers
Participate in regular meetings with local markets to review ongoing technical issues
Create verify and maintain maintenance procedures in collaboration with Level 1 support and engineering teams
Engineering & Projects
Contribute to broadcast engineering tasks and technical projects
Support the implementation of new equipment and workflows in collaboration with Lead Engineers
Modify system configurations for special events and operational requirements
Validate and align user workflows with technical configurations
Create update and maintain technical documentation
Qualifications & Experience
Significant experience in broadcast support ideally within live sports or complex broadcast environments
Strong ability to listen to users and provide clear structured technical responses
Highly responsive with a service-oriented mindset
Detail-oriented and thorough in problem analysis
Proactive and solution-focused approach
Technical Knowledge
Hands-on experience with some or all of the following technologies is required:
Vizrt solutions (VR & AR Graphics Hub Viz Engine Viz One)
Mo-Sys tracking systems
Video mixers: Grass Valley Kahuna Vizrt Vectar
Replay systems: EVS and Grass Valley LiveTouch
Cloud-based production solutions
PTP synchronisation
SMPTE ST 2110 environments
Other Details:
Position based in Stockley Park and Chiswick
Shift work from Monday to Sunday on extended hours. 40 hours / week
Flexible schedule according to events
Possible occasional works in Europe countries
#tech
Onsite Working - This role is advertised as Onsite meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
IC
Key Skills
About Company
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainme ... View more
