Central Reservations Supervisor
Share
Job Location:
Johannesburg - South Africa
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a highly organised and service-driven Central Reservations Supervisor to oversee the daily operations of the Central Reservations team. The successful candidate will ensure efficient handling of reservations across multiple properties maximise conversion of enquiries and maintain exceptional service standards while supporting revenue optimisation.
This role requires strong leadership attention to detail and a solid understanding of hotel reservation systems distribution channels and guest service excellence.
Key Responsibilities
- Supervise the day-to-day operations of the Central Reservations team.
- Ensure all reservations are processed accurately and in a timely manner.
- Monitor enquiry conversion rates and implement strategies to maximise bookings.
- Provide guidance coaching and support to Reservations Agents to ensure high performance and service standards.
- Assist with managing group bookings and complex reservations.
- Ensure adherence to company standards policies and procedures.
- Maintain up-to-date knowledge of property offerings promotions and packages.
- Liaise with Revenue Management Sales and Front Office teams to ensure alignment on availability and rates.
- Monitor reservation channels including phone email website and third-party platforms.
- Prepare reports on reservations performance pick-up and team productivity.
- Support training and onboarding of new team members.
- Assist the Central Reservations Manager with operational improvements and process efficiencies.
Qualifications :
- Diploma or Degree in Hospitality Management Business Administration or related field preferred.
- Minimum 35 years experience in hotel reservations
- Experience working with multi-property hotel environments is advantageous.
- Strong knowledge of PMS and reservation systems (e.g. Opera SynXis or similar).
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Ability to work under pressure and manage multiple priorities.
Key Competencies
- Leadership and team development
- Attention to detail
- Customer service excellence
- Revenue awareness
- Strong analytical and reporting skills
- Effective communication
Additional Information :
What We Offer
Opportunity to work across a diverse and growing multi-property portfolio
Exposure to regional and international best-practice revenue strategies
Competitive remuneration and benefits
A collaborative high-performance culture focused on ownership and accountability
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
In the sustainable food sector, we work with large food companies, providing them with professional consulting services to help them add sustainable food to their supply chains, thereby improving food safety and food quality, and improving animal welfare. Our partners include leading ... View more
