Client Support Manager
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About the Role:
Grade Level (for internal use):
10The Team:
The WSO Client Support Services (CSS) team operates as a critical liaison between clients and internal product and operational teams providing L1 application and reporting support with a focus on syndicated loan agency and compliance workflows. Our team supports the technical and operational stability of WSO Agency and Compliance services ensuring data integrity accurate reporting and prompt resolution of client-reported issues. The role requires a blend of system troubleshooting relationship management and project execution skills to deliver a seamless client experience.
Responsibilities and Impact:
S&P Global is seeking a motivated and client-centric WSO Compliance and Agency Support Lead to join the CSS team serving as a key contact for managing daily support and strategic initiatives for our compliance and agency clients. The ideal candidate should bring a deep understanding of WSO workflows compliance industry knowledge (CLO coverage test concentration limits) strong troubleshooting acumen (e.g. reporting issues API/API file delivery system errors) and an ability to manage both client expectations and internal stakeholder coordination. This role combines frontline client support with light project management ensuring operational success across a growing global client base.
Opportunity to lead compliance and agency-focused support operations within the broader WSO platform
Work cross-functionally with Product Engineering and Operational teams to resolve issues and deliver enhancements
Direct interaction with a diverse client base across the syndicated loan market
Visibility into high-priority initiatives and client escalations influencing product and process improvements
Professional growth in a global organization that values initiative ownership and collaboration
Serve as a primary point of contact for clients triaging L1 issues related to WSO Compliance and Agency reporting discrepancies API/API feed issues and system behavior
Partner closely with internal stakeholders to investigate resolve and communicate technical issues and reporting anomalies
Own and manage client-facing projects or recurring initiatives such as report optimizations onboarding coordination or file delivery improvements
Track report and analyze portfolio-level metrics against key performance indicators (KPIs) proactively identifying trends or risks
Identify process enhancement and build workflows and SOPs
Act as an escalation point for high-impact client issues balancing client satisfaction with internal delivery constraints
Provide ongoing training mentorship and support to team members to promote performance excellence
Drive continuous improvement efforts across workflows documentation and client communication protocol
Whats in it for you:
Exposure to end-to-end Agency and Compliance service operations within global financial institutions
Opportunity to build strong client relationships and service delivery expertise
Involvement in cross-functional collaboration across Compliance Operations and Technology teams
Opportunity to contribute to process improvement and service optimization initiatives
High visibility role with direct client interaction
What Were Looking For:
Basic Required Qualifications:
Direct experience of WSO Compliance Services or Syndicated Loan Market is a must
Experience liaising with Senior Stakeholders
Experience working in a high-pressure client facing role
Proven ability to think critically and comfortable challenging the status quo for better results
Organized able to multi-task and have positive attitude to achieve deadlines
Self-starter with an attention to detail
Self-motivated; able to work independently with minimal supervision
Experience project managing or coordinating technology and business delivery as a team player
Experience of working with Asset Management or Data Technology in Support Business Analysis Project Management or Scrum Master Role
Adept at building and maintaining trusted and credible relationships with colleagues at all levels and external clients
Data and reporting tools (e.g. Excel/CSV BI dashboards scheduled report data analysis)
Communication:
Excellent written and verbal communication skills
Ability to articulate operational and compliance concepts clearly and professionally
Confident in client-facing discussions and service updates
Teamwork:
Collaborative partner to Operations Compliance and Technology teams
Comfortable working across regions and time zones
Contributes positively to team culture and continuous improvement efforts
About S&P Global Market Intelligence
At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.
For more information visit In It For You
Our Mission:
Advancing Essential Intelligence.
Our People:
Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
Our Values:
Integrity Discovery Partnership
Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:
We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.
Our benefits include:
Health & Wellness: Health care coverage designed for the mind and body.
Flexible Downtime: Generous time off helps keep you energized for your time on.
Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.
Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.
Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:
At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.
Recruitment Fraud Alert:
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Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.
US Candidates Only:Know Your Rights: Workplace discrimination is illegal
Required Experience:
Manager
Key Skills
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