TACSRService Support Management

Requirement:
Only Graduates with a minimum of 3 years of exp from Insurance background preferably from Property & Causality & Contact Centre background.
Candidates with good communication skills and Strong Domain Knowledge

Budget Shift
10 LPA US Shifts (7:30 PM 9:00 PM & 11:30 PM) Fixed

II. About Gallagher:
As a global insurance brokerage Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service helping our global teams serve our end customers better meet regulatory requirements and improve speed to market.

The Gallagher Service Center (GSC) supports various divisions of Gallagher providing premier service to our customers around the globe. The GSC has grown into a team of more than 6000 employees across four locations Kolhapur Shimoga Bengaluru and Pune providing reliable fast and high-quality support to field staff.

Working at the GSC gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.

At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.

III. Position Summary
In this role Underwriter Assistant assists the Branch Underwriter & plays a vital role in maintaining customer relationship through timely & accurate services. A person will act as a liaison between multiple parties including Branch Underwriter Policy Servicing Team Insurance Carriers and Insurance Brokers etc. by answering questions & providing detailed information about the accounts/policies via Phone Calls or Emails.

To ensure success Underwriter Assistant should have a friendly and professional attitude excellent communication skills and the ability to stay calm under pressure. Should have a good understanding of Insurance Domain & minimum experience of 2 years in P&C Insurance. Must have a knowledge of Insurance Life Cycle & worked into minimum 2 different processes. Being an integral part of the production (sales) team in USA should be ready to work in Night Shift India Time.

Work experience in Surplus Lines Insurance or with Managing General Agent (MGA) or with Insurance Broker would be an added advantage.

IV. Primary Responsibilities
Assist Underwriters in day-to-day duties by:
1. Co-ordinating & collecting information from different stakeholders that requires underwriting & binding accounts/policies
2. Binding policies in Carrier as well as Agency Management System along with Invoicing & delivering the same to the clients
3. Follow-up with clients for bind request pending information inspection report recommendation implementation
4. Ensure all documents/information available in file for policy servicing teams
5. Handling questions & communication with stakeholders via email & inbound/outbound calls
6. Updating & ensuring compliance to SL affidavits requirements
7. Triaging endorsements & cancellations
8. Facilitating & managing miscellaneous activities that do not require Underwriting decision making
9. Collaborate with branch on month end binders and reduce penalties on state requirements
10. Foster and maintain a positive relationship with branch staff to enhance overall customer experience


V. Additional Responsibilities
A. Act as a back-up for other Underwriter Assistants to balance workload
B. Play a role of mentor for new joiners as Underwriter Assistants
C. Prepare reports & presentations as per requirements
D. Proactively highlight gaps in the process to the Supervisor


VI. Skills and Competencies
Excellent verbal & written communication
Flexible & customer focused
Strong problem solving and analytical approach
Proactive & accountable
Skilled in multi-tasking & prioritizing
Exposure to complaints & escalations management
Prioritization of work received through different channels