Sr. Process AnalystService Support Management
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Job Location:
Monthly Salary:
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Requirement:
Only Graduates with a minimum of 3yrs exp from Broking and Non- Claims Background - (Financial risk Property and casualty Construction and Real estate Energy and Power Marine Hull and Liability)
Candidates with good communication skills and Strong Domain Knowledge
Budget Shift
10 LPA UK
II. About Gallagher:
Gallagher is one of the leading insurance brokerage risk management and HR & benefits consulting companies in the world. With significant reach internationally our organization employs over 52000 people and our global network provides services in more than 130 countries.
Gallagher Center of Excellence (GCoE) supports the Gallagher team around the globe and around the clock by providing a wide range of services from back office and administrative services to knowledge intensive and niche services. Its a crucial component of Gallaghers ability to provide industry-leading quality customer service regulatory compliance and improved speed to market. We combine functional expertise industry knowledge and technology with a passion for excellence to deliver mission-critical services for our global staff.
GCoE is a team of 11000 employees across five locations Bengaluru Pune and Mumbai Kolhapur & Shimoga providing reliable fast and high-quality support. Working at the GCoE gives you the opportunity to join a growing global organization. We offer our employees an unmatched professional environment to use their skills improve their knowledge and deliver tangible results.
At Gallagher we want to empower you to make a difference take control and make an impact. Gallagher believes that all persons are entitled to equality in our employment opportunities.
III. Position Summary
Service Support Manager plays a crucial role in
o Managing corporate customer support operations
o Ensuring high-quality Renewal & New Business service delivery
o Participate in strategic renewal meetings
o Ensuring smooth delivery of GCoE services
o Co-ordinate with Service Team Managers to identify opportunities/development areas
They combine technical expertise leadership skills and a customer-centric approach to drive excellence in service support within an organization.
IV. Primary Responsibilities
Act as dedicated member from GCoE for Account Executives & Account Handlers
Responsible for end to end support of the policy lifecycle services
Participate in Renewal Strategic review meetings alongside Executives & Handlers
Support a team of 4 to 6 Onshore Account Handlers
Take Proactive measures to initiate pre and post-renewal activities promptly
Monitor and follow up on triggered activities ensuring their accuracy and timely completion
Handle queries effectively aiming to minimize re-work at service center
Collaborates with branch to identify activities that can be offshored to service center
Maintain a positive relationship with branch staff to enhance overall customer experience
V. Desired Skills and Competencies ss
1. Excellent Written and Oral communication skills
2. Interpersonal skills
3. Stakeholder Management
4. Ownership and Accountability
5. Insurance domain knowledge
6. Logical thinking and decision making
