Solutions Consultant
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1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The Solutions Consultant sits at the intersection of client needs and what our product and tech teams can deliver turning challenges into smart scalable solutions. Youll deeply understand the product think analytically and bring strong commercial acumen to shape solutions that win business and drive long-term success. Working closely with Sales Product Engineering and Account teams youll ensure every solution is clear compelling and both desirable for the client and achievable for the business.
Role Responsibilities
- Lead in-depth discovery sessions to understand client goals processes and technical environments
- Translate customer needs into clear scalable solution designs and technical requirements
- Deliver tailored demos proof of concepts and solution walkthroughs that bring the product to life
- Act as the bridge between Sales Product and Engineering to ensure alignment on customer needs
- Provide structured actionable feedback to Product and Engineering based on client insights and market trends
- Partner with Sales and BD teams on deal strategy proposals and opportunity qualification
- Support RFP/RFI responses with accurate compelling technical and functional detail
- Influence client decision-making by clearly articulating solution value feasibility and outcomes
- Ensure smooth handover to delivery teams minimising rework and driving successful implementation
- Maintain deep product expertise and act as a trusted subject-matter expert across clients and internal teams
Role requirements
- Bachelors degree in Business Engineering Computer Science IT or similar (MBA or advanced degree a plus)
- 8 years experience in pre-sales solutions consulting or other client-facing technical roles
- Proven ability to translate complex client needs into practical scalable solutions
- Strong track record supporting enterprise sales including proposals RFP/RFI responses and deal strategy
- Experience working cross-functionally with Sales Product Engineering and Customer Success teams
- Solid understanding of solution architecture integrations and implementation considerations
- Strong awareness of market trends and competitive landscape to inform solution positioning
- Strategic thinker with strong analytical skills and a structured approach to problem solving
- Excellent communication and presentation skills with the ability to engage both technical and business audiences
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyat
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
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About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
