Senior Consultant Technical SSE Lead CyberSec
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Posted on:
19 hours ago
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1 Vacancy
Job Summary
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Job Description Junior Palo Alto Prisma Access Engineer (Infosys JL4)
Role Overview
We are seeking a Junior Network Security Engineer to join our Prisma Access operations team.
This role is responsible for Day 1 / Day 2 operations of a single-tenant Palo Alto Prisma Access environment managed via Panorama for Japanese enterprise customers.
The position is customer-facing and on-site requiring not only technical skills but also a professional level of education communication capability and operational discipline.
This role is ideal for early-career engineers who have strong networking fundamentals and wish to build specialization in cloud-delivered security ZTNA and Palo Alto Networks platforms.
1. Prisma Access Operations
- Monitor and maintain a single-tenant Prisma Access deployment using Panorama and Prisma Access portals
- Manage GlobalProtect configurations user onboarding authentication issues and agent connectivity
- Implement standard security policy changes URL filtering updates App-ID tuning and rule management
- Perform basic troubleshooting of tunnels portals gateways configuration sync and service health
- Triage and resolve incidents through ServiceNow aligned with defined SLAs and ITIL processes
- Analyze security traffic and tunnel logs via Cortex Data Lake and Panorama Logging Service
- Independently handle P3 / P4 incidents and support senior engineers on P1 / P2 issues
- Clearly communicate incident status impact and resolution to stakeholders
- Execute security policy changes address objects and rule updates under strict MOP / Change Management controls
- Support planned maintenance windows content/antivirus updates and minor platform upgrades
- Ensure proper documentation rollback planning validation steps and post-change reporting
- Monitor Prisma Access gateway and portal health license consumption bandwidth usage and capacity metrics
- Generate operational and security reports using Cortex Data Lake and Splunk
- Conduct daily health checks and provide clear shift handover documentation
- Maintain and update SOPs runbooks knowledge articles and incident records
- Keep accurate configuration records and audit artifacts for compliance and customer reviews
- Adhere strictly to internal security governance and ITIL-aligned operational processes
Professional Experience
- 24 years of experience in network security or infrastructure operations
NOC / SOC / Infra Ops
Strong understanding of:
- TCP/IP subnetting routing fundamentals DNS DHCP
- NAT VPN fundamentals SSL/TLS concepts
- Firewall policy logic and rule evaluation order
- Palo Alto Panorama basicsdevice groups templates
- GlobalProtect user connectivity and troubleshooting workflows
- Prisma Access architecturetenant portal gateway concepts
- Experience using ServiceNow for incident and change management
- Basic experience with Cortex Data Lake queries and Splunk searches
- Ability to logically isolate issues across network authentication policy and client layers
- Fact-based log analysis rather than assumption-driven troubleshooting
- Ability to escalate with clear reproduction conditions and findings
- Basic Linux knowledge (log concepts basic command familiarity)
- Basic Windows knowledge related to certificates proxies and endpoint connectivity
- Clear and polite Japanese business communication (email chat meetings)
- Ability to explain incidents changes and limitations in a structured manner
Conclusion Impact Action Next Steps - Strong sense of operational responsibility and risk awareness
- Calm professional behavior during incidents and service disruptions
- Ability to maintain accurate records and explain past actions when required
- Bachelors degree required.
- Japanese: Native-level proficiency
Customer communication documentation meetings - English: Business-level proficiency
Global team collaboration vendor communication documentation
CertificationsPreferred
- Palo Alto Networks: PCCSA PCNSA
- Security / Governance: CISSP CISM CISA
- ITIL Foundation
- Knowledge of authentication protocols (SAML LDAP RADIUS)
- Cloud fundamentals (Azure / AWS basics)
- Basic scripting (Python / PowerShell) for operational efficiency
- Exposure to traffic analysis tools packet captures or firewall audits
Infosysisanequalopportunityemployerandallqualifiedapplicantswillreceiveconsiderationwithoutregardtoracecolorreligionsexsexualorientationgenderidentitynationaloriginprotectedveteranstatusspouseofprotectedveteranordisability.
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Required Experience:
Senior IC
Key Skills
- APIs
- Presentation Skills
- SOAP
- .NET
- AI
- ServiceNow
- J2EE
- Jdbc
- Java
- XML
- Oracle
- Ant
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
