Consultant Salesforce Agentforce Consultant
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Monthly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
About Infosys:
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills expertise and ideas from our innovation ecosystem.
see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
Infosys has been recognized as a Top Employer across APAC contributing to our sixth consecutive year of global certification. As an AIfirst organization we empower our people to work on nextgeneration technologies continuously learn and create impact at scalesupported by a culture rooted in care inclusion and excellence.
Join Infosys and be part of a culture thats not just promisedits certified. #TopEmployer2026 #ThriveAtInfosys
Location: Tokyo
Role: Consultant Salesforce Agent force Consultant
You will work within the Infosys Salesforce and Digital Experience Practice focused on service transformation AIenabled automation and contact center modernization using Salesforce platforms.
As a Salesforce Agentforce Consultant you will design and implement AIpowered service solutions leveraging Salesforce Agentforce Service Cloud and Einstein AI. You will help enterprises enhance agent productivity and customer experience through intelligent automation and responsible AI.
- Design and configure Salesforce Agentforce and Service Cloud solutions for service and contact center use cases
- Collaborate with client stakeholders to define agent workflows automation and AIdriven enhancements
- Configure Service Cloud capabilities such as:
- Case Management
- OmniChannel
- Knowledge
- Salesforce Flows
- Implement and optimize AIassisted agent features including:
- Case and conversation summarization
- Recommended responses
- Productivity enhancements
- Work closely with Infosys architects developers and integration teams to ensure scalable and secure solutions
- Support testing deployment and post golive hypercare activities
- Maintain configuration documentation and ensure compliance with responsible AI and data governance standards
- Contribute to reusable assets accelerators and best practices within the Infosys Salesforce Practice
- 5 years of experience in Salesforce Service Cloud implementations
- Handson experience or strong exposure to Salesforce Agentforce / Einstein AI
- Strong understanding of contact center operations and customer service workflows
- Experience delivering solutions in Agile or SAFe environments
- Strong communication skills to articulate AI and automation concepts to business users
- Bilingual - English and Japanese
- Salesforce Service Cloud Consultant certification
- Experience with chatbots virtual agents or conversational AI platforms
- Exposure to Salesforce Data Cloud integrations
In addition to compensation aligned with your role youll have access to a wide range of benefits that support your health career growth and overall well-being (JAPAN)
- Term Life Insurance
- Referral Bonus Programs
- YearEnd Tax Support
- Paid annual leave and bereavement Leave and Statutory Holidays
- Short Working Hours for employees with caregiving responsibilities.
- Statutory Social Insurance: Welfare Pension Unemployment Insurance Health Insurance Nursing Care Insurance and Workers Compensation Insurance
- Health & Wellbeing support: Annual Health Checks with partial cost reimbursement Stress Checks & Industrial Physician support
- Employee Engagement and Wellbeing: Employee Events Wellbeing Programs Reward & Recognition
- Workplace Amenities: Onsite amenities include complimentary beverages.
Our recruitment and selection process is designed to create the best match for both you and Infosys. Depending on the role it may include an initial screening technical or functional interviews and conversations focused on cultural alignment and shared values. We are committed to making the experience transparent respectful and engaging at every step.
Here from our recruiter on their experience working with Infosys as an Employer
At Infosys we recognize that everyone has individual requirements. If you are a person with disability illness or injury and require adjustments to the recruitment and selection process please contact our Recruitment team for adjustment either via the following email or call 1-. Alternatively you can include your preferred method of communication in email and someone will be in touch.
Please note in order to protect the interest of all parties involved in the recruitment process Infosys does not accept any unsolicited resumes from third-party the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.
All aspects of employment at Infosys are based on merit competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Required Experience:
Contract
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
