Specialist, Strategy & Design
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Job Location:
Monthly Salary:
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Whats the role
As a Senior Service Designer youll help shape meaningful customer experiences by leading highimpact design sprints focused on Westpacs most critical customer problems. Sitting within the Customer Experience Office youll work closely with senior stakeholders customers and crossfunctional teams to understand current experiences and design futurestate journeys that are intuitive supportive and impactful.
This role offers a mix of officebased and flexible working and involves running short fastpaced design sprints (typically 25 weeks) to deliver real outcomes for customers and the business.
What do I need
- Experience in strategic or service design particularly working on fastpaced design sprints
- Strong facilitation skills and confidence leading workshops and multidisciplinary teams
- Ability to influence and collaborate with senior stakeholders using humancentred design principles
- Experience designing endtoend customer journeys across complex or multichannel services
- Comfort working in ambiguous environments and turning insight into tangible outcomes
Why join us
Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:
- Special offers on banking products and discounts from top brands including generous employeeonly mortgage rates
- Flexible work arrangements to help you achieve a better work/life balance plus a variety of leave options including Culture Lifestyle and Wellbeing leave
- Tailored learning and development opportunities to help you grow your career within the bank
- Opportunities to give back through our many community volunteering initiatives
Create your future today
To get started simply click on APPLY or APPLY NOW.
Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process you can find more information and contact details on our FAQs and how to contact us page.
Required Experience:
IC
Key Skills
About Company
Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more
