Global Command Center Monitoring & Support Analyst
Share
Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
What success looks like in this role:
The Global Command Center (GCC) Monitoring & Support Analyst is responsible for real-time monitoring incident detection triage and operational support for a large global enterprise. The analyst will monitor critical IT infrastructure and applications including network devices (switches) Windows servers endpoints and business-critical applications. The role involves proactive alert management through New Relic log analysis and coordination with resolver teams to ensure maximum uptime and minimal business disruption.
Key Responsibilities
Monitoring & Observability (Must-Have)
- ServiceNow Reporting
- Power BI for operational dashboards
- Infra/telephony/system monitoring
2. Incident & Problem Management (Strong Requirement)
- Major Incident Management (bridge handling executive updates
- Problem Management (RCA trend analysis preventive actions
- ITIL-aligned processes (Incident Problem Change)
- Impact assessment severity classification (P1P4)
- Coordination with L2/L3 teams
- Creating PIR/RCA documentation
- SLA monitoring & compliance reporting
3. L1/L2 Support Operations Skills
- Experience in Command Center / NOC / Level 12 support
- Application support (POS/BOS background)
- Handling queues ticket triage prioritization
- Familiarity with service desks & ticketing tools (ServiceNow)
- Ability to escalate using correct SOP/runbook
- Creating maintaining and following runbooks
Required Skills & Experience
Monitoring Tools: New Relic (preferred) Dynatrace Datadog Splunk SolarWinds.
Windows Administration: Basic troubleshooting services event viewer.
Network Fundamentals: Switches VLANs ping/traceroute.
Log Analysis and alert interpretation.
Understanding of ITIL processes (Incident Problem Change).
Strong communication and documentation skills.
Ability to work in 247 shift operations.
#LI-SS1
You will be successful in this role if you have:
BA/BS degree and 2-4 years relevant experience OR equivalent combination of education and experience
Experience Level
25 years of experience in IT monitoring NOC/GCC operations or infrastructure support.
Preferred Certifications
ITIL Foundation
Microsoft MCP / AZ-900
Network / CCNA basics
New Relic performance monitoring certifications (optional)
Key Competencies
Ownership and accountability during incidents.
Clear and precise communication with global teams.
Ability to follow SOPs and escalation guidelines.
Strong analytical and problem-solving skills.
Attention to detail and situational awareness.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age blood type caste citizenship color disability family medical history family status ethnicity gender gender expression gender identity genetic information marital status national origin parental status pregnancy race religion sex sexual orientation transgender status veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein or cannot otherwise complete your expression of interest without additional assistance and would like to discuss a request for reasonable accommodation please contact our Global Recruiting organization at . US job seekers can find more information about Unisys EEO commitment here.
Required Experience:
IC
Key Skills
About Company
Unisys is a global information technology company that specializes in providing industry-focused solutions integrated with leading-edge security to clients in the government, financial services and commercial markets. Unisys offerings include security solutions, advanced data analytic ... View more
