Customer Management Specialist
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Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Customer Management Specialist
Job No: 679031
Toowoomba Far North QLD
Permanent Full Time
Insurance
Pay Band 3
Join Our Team as aCustomer Management Specialist based in either Townsville or Toowoomba.
Salary: $83400 including 12% Super performance incentives
Hours: Permanent full-time
Hybrid work: 5 weeks in-office training then work from home with 2 days per week in the office
Start Date: Tuesday 5th May 2026
Locations: Toowoomba or Townsville
About the Role
Take charge of your day own your claims and make a real impact for our customers in a portfolio-based role with no inbound queues or high-volume call chaos.
Join a new and growing team transforming how motor claims are handled. Youll manage your own portfolio of claims identify risks early take proactive action and keep customers informed. Work closely with internal teams repairers and suppliers while your contributions are visible to senior leaders.
Key Responsibilities
- Own and manage a portfolio of motor claims ensuring smooth progress and positive outcomes
- Use data and reporting tools to track claims identify risks and take action early
- Deliver empathetic customer-focused service through outbound communication
- Liaise with repairers suppliers and internal teams to drive results
- Make confident decisions that balance customer experience cost and risk
- Keep accurate updates in Claims Centre and maintain full oversight of your portfolio
- Support your team share knowledge and help shape how this new function grows
What Were Looking For
We want energetic self-motivated people who thrive when given responsibility. Youll be someone who:
- Can work autonomously and manage your own day with confidence
- Thinks proactively and solves problems quickly
- Communicates clearly and adapts between customers repairers and stakeholders
- Is organised resilient and can balance multiple claims at different stages
- Has claims experience or a strong understanding of customer service
- Values collaboration adaptability and bringing your energy to the team
Why Youll Love Being Part of Suncorp
Join one of Australias most trusted employers and enjoy a range of benefits designed to support your wellbeing growth and success:
- $83400 including 12% Super performance incentives
- Permanent full-time role with career progression opportunities
- 5 weeks paid in-office training then hybrid work with 2 days per week in the office
- Generous leave including parental leave loyalty leave and flexible options
- Staff discounts across 400 top retailers plus Suncorp brands including AAMI Shannons and Apia
- Ongoing training coaching and clear career pathways
- Reward and recognition programs celebrating your achievements
- Opportunities to contribute to the community through initiatives like Spirit to Cure
Please note: Benefits may vary depending on role level and location. For more on our employee benefits Click Here
Why This Role Matters
Youll be the go-to person for your portfolio spotting potential issues before they escalate keeping customers informed and helping the business improve service.
This is a chance to shape a new team take ownership and see your work make a real difference all while growing your career and having fun along the way.
Take the next step in your Suncorp career apply now and start making a difference.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time
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