Customer Management Specialist
Share
Job Location:
Monthly Salary:
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Management Specialist
Job No: 679031
Toowoomba Far North QLD
Permanent Full Time
Insurance
Pay Band 3
Join Our Team as aCustomer Management Specialist based in either Townsville or Toowoomba.
Help us reduce motor claims complaints and uplift the customer experience.
About the Role
Were seeking internal talent to join a newly formed team focused on supporting complex motor claims and preventing complaints. As a Customer Management Specialist youll use data and reporting tools to monitor claims and take early action where needed.
Youll work closely with internal teams to ensure consistent service operational efficiency and positive outcomes with visibility to senior leadership as part of a broader service uplift initiative.
This role is set to begin on Monday 4th May 2026
Key Responsibilities
- Identify and manage motor claims requiring additional support to prevent complaints.
- Monitor claims using reporting tools and data taking proactive action as needed.
- Deliver empathetic customer-focused service while maintaining operational standards.
- Collaborate with internal teams suppliers and brokers to progress claims effectively.
- Ensure accurate case management and timely informed decision-making.
- Contribute to a positive team culture by supporting colleagues and sharing knowledge.
What Were Looking For
- Must have claims experience and a minimum of 12 months experience with Suncorp.
- Experience in customer service with strong communication and empathy.
- Ability to manage multiple tasks in a fast-paced high-pressure environment.
- Proficiency in using systems and reporting tools for claims monitoring.
- Demonstrated ability to meet targets while balancing customer and operational needs.
- Knowledge of motor claims processes and the customer journey.
- Alignment with Suncorps values speaking up for customers adapting to change collaborating with others and celebrating team success
Why Youll Love Being Part of Suncorp
Join one of Australias most trusted employers and enjoy a range of benefits designed to support your wellbeing growth and success:
- Salary: $ 83400.00 inclusive of 12% Super performance incentives
- Generous leave offerings: annual leave flexible leave personal leave loyalty leave and parental leave (20 weeks full pay or 40 weeks half pay)
- Hybrid working options for better worklife balance
- Staff discounts across 400 top retailers plus discounts on Suncorp brands including AAMI Shannons and Apia
- Reward & Recognition programs celebrating your achievements
- Professional development with ongoing training coaching and clear career pathways
- Community connection: opportunities to participate in charitable initiatives like Spirit to Cure
(Benefits may vary depending on role level and location.)
Why This Role Matters
This role enhances our ability to progress motor claims effectively and reduce complaints by providing focused proactive support. Youll complement existing teams and contribute to a broader uplift in service quality with impact visible to senior leadership.
Take the next step in your Suncorp career apply now and help us deliver better outcomes for our customers.
If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time
Dont see a job for you
Dont see your dream job posted No problem sign up for job alerts and well let you know once something becomes available.
Sign Up TodayRequired Experience:
IC
