Customer Service Advisor (Full Time)

CASUAL & FULL TIME POSITIONS AVAILABLE

STARTING: TUESDAY 16TH JUNE2026

About The Role

At Sportsbet were passionate about delivering outstanding experiences for our customers and were looking for people who share that energy. Were hiring permanent full-time Customer Service Advisors to join our Melbourne-based Contact Centre where youll be at the heart of the action during some of the biggest moments in sport.

As a Customer Service Advisor youll be part of a high-performing team supporting customers across phone email and live chat. Youll manage both inbound and outbound enquiries resolve issues with empathy and efficiency and ensure every interaction reflects our commitment to Customer First & Last.

Youll also work closely with teams such as Payments Security and Safer Gambling to deliver accurate compliant and customer-focused outcomes.

Rosters will vary and include evenings weekends and public holidays. We are particularly seeking team members who are available throughout peak sporting periods including the AFL and NRL seasons.

Please note: You must be available for 6 weeks of full-time training starting Tuesday 10^th February 2026 (training includes Saturdays).

What Youll Do:

• Support customers with betting enquiries across phone email and live chat
• Resolve issues efficiently with a strong focus on accuracy and customer outcomes
• Maintain clear and detailed records in our customer systems
• Stay up to date with bet types key sporting events and industry trends
• Collaborate with internal teams to ensure seamless and compliant customer experiences
• Take on additional responsibilities and upskilling opportunities as part of your development

What Were Looking For:

• Australian citizenship permanent residency or valid working rights for full-time employment

• Previous customer service experience is essential; contact centre experience is a strong advantage

• Strong verbal communication skills for this phone-based role

• High attention to detail and ability to work in a structured KPI-focused environment

• Flexibility to work rotating rosters including evenings weekends and public holidays

• Strong numeracy and computer literacy (Excel Outlook SharePoint)

• A team player who thrives in a fast-paced supportive environment
  
  
• Commitment to compliance quality and continuous improvement

If youre passionate about sport thrive in a fast-paced environment and want to be part of a fun and supportive team we want to hear from you!