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Job Summary
Servicenow Developer - Consultant - L2
Job Description:
ServiceNow Technical Consultant
Full Job Description
As the Technical Consultant for ServiceNow product you are responsible for the successful delivery of ServiceNow product solutions and services in a client consulting environment. The Consultant will be responsible for delivering Industry best practices around ITSM CSM Field Service Knowledge and Contact Center processes across functional silos geographic and business unit boundaries. This is a full-time role of ServiceNow Technical Consultant to be based in India undertaking projects in India and Europe.
In this role you will be responsible for:
Responsible for leading implementations providing technical design lead
Responsible for leading large implementations as technical expert
Responsible for the development integration testing and deployment of the ServiceNow solutions for our customers
Lead all technical aspects of project delivery and solution delivery including:
Application UI Configuration
Development of required client specific reporting
Development of requirement integration components (SSO LDAP etc.)
Interface with ServiceNow technical teams such as Cloud Infrastructure to successfully set up the SaaS platform
Be a lead member of the overall implementation project team
Be the Subject Matter Expert on HRSD and ITSM
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
Coach and mentor co-workers on technical and procedural items through one-on-one sessions or small group workshops.
Required Technical and Professional Expertise
At least 3 year of working experience in ServiceNow development and 5 years of total ServiceNow experience
Must have experience of minimum two E2E project
This is a senior client-facing role requiring interaction with client senior architects client resources client process owners & managers & executives
Proficient in front end and/or backend technologies (XML HTML CSS JavaScript AngularJS Jelly Script Web Services etc.)
Knowledge of technical components such as LDAP VPN SSL and other such technologies
Strong communication skills (both written and verbal)
Demonstrated ability to influence and consult (providing options with pros cons and risks) around all key technical decisions during project delivery
Strong interpersonal skills customer centric attitude ability to deal with cultural diversity
Proven team player and team builder
Ability to produce documentation on various levels including technical and customer facing.
Extensive experience working in a client-facing consulting & project management roles within the ITSM domain at least two which have involved the development of ServiceNow solutions.
Broad business and technology skills coupled with client interfacing skills.
Understanding of Agile delivery methodologies.
Implemented best practices for enhancing the performance of the code and team. Should maintain pace with the current technological change and development.
Ability to take ownership and delivery as per the requirements
Expertise in one or more of the following ServiceNow Specialisations is highly desirable.
o Integrated HR Service Delivery (HRSD) - HR Management
o IT Asset Management (ITAM) - Hardware Asset Management (HAM) and Software Asset Management (SAM
ServiceNow CSA at least one CIS implementation certification is desirable.
We transform. SAP solutions into Value
Recruiter Name:Srinija Adapa
Recruiter Email ID:
NTT DATA Business Solutions is a fast-growing international IT company and one of the worlds leading SAP partners. We are a full service provider delivering everything from business consulting to implementation of SAP solutions including hosting services and support.
Required Experience:
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About Company
Global SAP consulting competence and leading full-service SAP software solutions provider in over 30 countries.
