ServiceNow Developer – Telecom Network Inventory (TNI)BFSI

Job Description: ServiceNow Developer - Telecom Network Inventory

Role Overview

We are seeking a skilled ServiceNow Developer with expertise in Telecommunications Network Inventory Management to design develop and implement solutions on the ServiceNow platform. The ideal candidate will have experience with Telecom Service Management (TSM) ServiceNow CSDM and network inventory modeling enabling accurate representation of telecom infrastructure (e.g. circuits devices services and relationships).

Key Responsibilities

ServiceNow Development

• Design develop and customize ServiceNow applications related to Telecommunications Network Inventory
• Configure and extend modules such as:
  • Configuration Management Database (CMDB)
  • Telecom Service Management (TSM)
  • Service Catalog and Workflow
• Develop scripts (Client Scripts Business Rules Script Includes UI Policies) using JavaScript
• Build and maintain custom integrations (REST/SOAP APIs) with telecom OSS/BSS systems

Telecom Network Inventory Management

• Model telecom network components such as:
  • Network Nodes (Routers Switches BTS etc.)
  • Circuits Links Fiber/Transport layers
  • Logical & Physical network relationships
• Maintain accurate network topology and service hierarchies
• Support end-to-end service traceability (Customer services Network resources)
• Align inventory with standards like:
  • TM Forum (SID eTOM frameworks)
  • CSDM (Common Service Data Model)

Integration & Automation

• Implement integrations with:
  • OSS systems (Network Management Systems Inventory tools)
  • BSS platforms (CRM Billing)
• Develop automated workflows for:
  • Service provisioning
  • Inventory reconciliation
  • Network change management
• Utilize IntegrationHub MID Server and APIs

Data Quality & Governance

• Ensure CMDB health and data accuracy
• Implement reconciliation and normalization rules
• Define governance processes for network inventory updates
• Perform regular audits and improvements

Solution Design

• Collaborate with architects and telecom SMEs to design scalable solutions
• Translate telecom business requirements into technical designs
• Document technical specifications workflows and configurations

Testing & Deployment

• Develop test cases and perform unit integration and UAT testing
• Support deployment using ServiceNow update sets / CI-CD pipelines
• Provide post-deployment support and bug fixes

Required Skills & Qualifications

Technical Skills

• Strong experience in ServiceNow development
• Expertise in:
  • CMDB and CSDM framework
  • JavaScript Glide API
• Experience working with:
  • Telecom Service Management (TSM) or network inventory tools
• Knowledge of:
  • REST/SOAP integrations
  • ServiceNow Flow Designer / IntegrationHub

Telecom Domain Knowledge

• Understanding of telecom concepts:
  • Network inventory (Physical & Logical)
  • OSS/BSS architecture
  • Network technologies (IP MPLS Fiber Wireless)
• Familiarity with TM Forum frameworks

Tools & Technologies

• ServiceNow platform (Rome / San Diego / later versions)
• MID Server Discovery Service Mapping
• External systems integration tools

Soft Skills

• Strong problem-solving and analytical skills
• Effective communication with technical and business stakeholders
• Ability to work in Agile/Scrum environments

Education & Experience

• Bachelors degree in engineering Computer Science or related field
• 4-8 years of experience in ServiceNow development
• Experience in Telecom domain is mandatory/preferred
• ServiceNow certifications (CSA CAD CIS-TSM) are a plus

Preferred Qualifications

• Experience with ServiceNow Telecom Service Management (TSM) module
• Knowledge of Network Inventory tools (e.g. NetCracker Amdocs Ericsson)
• Hands-on experience with Service Mapping / Discovery
• Exposure to cloud-native telecom architectures (5G NFV SDN)

Key Performance Indicators (KPIs)

• Accuracy of network inventory data
• Reduction in service provisioning time
• CMDB health metrics
• Automation efficiency

Career Progression

• Senior ServiceNow Developer (Telecom)
• ServiceNow Solution Architect (Network Inventory)
• Telecom OSS/ServiceNow Consultant

Required Skills:

ServiceNow Developer