Technical Account Manager

We now have a great opportunity for a technical sales professional to join the team as our new Technical Account Manager. Reporting into the Managed Services Lead youll act as a face to our business and a trusted advisor to a portfolio of customers in the Education and Business sectors - helping them maximise value from our solutions and service offering align technology to their strategic goals and drive adoption and satisfaction. Youll work closely with both our internal teams and customers to ensure a seamless high-quality experience across the entire customer lifecycle. 

Quick snapshot of the role: 

• Manage day-to-day customer relationships across allocated customer base while growing a portfolio of existing accounts ensuring high levels of satisfaction and retention. 
• Identify and support new business opportunities within the education sector including cross-sell and upsell of managed services cloud security IT hardware and professional services. 
• Develop a strong understanding of education customer environments objectives and challenges to deliver tailored technical solutions and guidance. 
• Prepare and present quotes or proposals collaborate with cross-functional teams to support solution design onboarding implementation and ongoing customer success.
• Lead regular business and technical reviews with customers to uncover growth opportunities and strengthen partnerships.
• Proactively identify and help resolve technical issues ensuring a high standard of customer experience and retention.
• Create and maintain growth account plans and customer technology roadmaps aligned to customer and sector-specific goals.
• Driving customer retention and growth by proactively renewing and expanding existing contracts.
• Present and demonstrate relevant solutions across TWGs commercial retail and services channels aligned to the needs of education customers.

Qualifications :

We are looking for a collaborative and energetic individual with a passion for success. You will bring a strong background in account management and business development at a commercial level and be skilled at developing win-win solutions. Ideally you are an experienced customer-facing IT sales professional with service management and technical account management experience and a demonstrated ability to work with customers in the education sector.

Also on our wishlist: 

• Bachelors Degree in technology or relative business experience 
• Experience working in a Managed Service Environment ideally in the Education sector
• Knowledge of cloud services managed services networking cybersecurity and IT hardware and software 
• Minimum of 3 years business related experience preferably in the IT sector with proven results in customer satisfaction and the achievement of KPIs 
• Strong ability to understand and deliver highly technical solutions and presentations

Additional Information :

We offer a dynamic supportive team environment within a business that cares about you join us we offer a range of benefits that work for you your lifestyle and your career which include: 

• Competitive incentive structure plus vehicle 
• Discounts across most of our brands 
• Paid birthday day off 
• Free parking at our Northcote Support Office 
• Flexible working arrangements with up to 2 days working from home per week 
• 26 weeks paid parental leave (for permanent team members) 
• A range of wellbeing support 

Remote Work :

No

Employment Type :

Full-time