E-Key Account Assistant Manager-Tmall
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description:
1. Store Operation Excellence & Product Management
Daily operation and management of dedicated products driving category GMV contribution
Lead TP partners and leverage professional e-commerce operations expertise to analyze store data identifing category growth opportunities
2. Service Excellence
Lead TP partners and adapt industry know-how to monitor service/logistics KPIs to identify improvement opportunities
Proactively review consumers feedback and post-sales pain points
Adapt industry best practices in service workflows and promote the standardization and efficiency improvement of return exchange and dispute resolution processes
3. Expense Analysis & Compliance Strictly comply with the companys financial policies and platform compliance requirements to ensure all expenses are authentic compliant and effective
4. Project Management
Lead or support projects with ALI. Summarize and standardize successful project experience for scale-up
5. Qualifications
Bachelors degree in related major
5 years of relevant experience in e-commerce operations with solid knowledge
Capable of solving problems independently
Effective communication skills
1. 货品管理&品类增长负责天猫旗舰店指定货品的日常运营与管理提升品类GMV贡献通过领导TP和自身运营专业知识分析店铺数据识别品类增长机会支撑小型运营项目推进
2. 服务提升通过领导TP和自身行业知识监测服务相关KPI 识别服务相关的机会点并优化相关服务主动收集用户反馈与售后痛点结合行业最佳实践识别服务流程中的优化机会推动退换货纠纷处理等流程的标准化与效率提升
3. 费用分析严格遵守公司财务制度与平台合规要求确保所有费用支出真实合规有效
4. 平台项目领导或者协助和平台相关合作项目的落地沉淀参与的平台项目合作经验将成功模式标准化
5. 工作经验相关专业本科背景>5年以上电商运营相关经验有独立解决问题的能力有清晰和有效的沟通能力
Required Experience:
Manager
Key Skills
- IT Hardware
- Ado
- Agriculture
- Market Research
- Art And Craft
About Company
Mars proudly makes the treats, nutritious meals, and many of your favorite products. Learn why we’re ready to become a part of your family.
