Senior Manager, Implementation Services
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Sr. Manager Implementation ServicesImplementationNorth AmericaHybrid
RLDatix (RLD) is on a mission to help raise the standard of careeverywhere. Trusted by over 10000 healthcare organizations around the world our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.
JoiningTeamRLDmeans being part of a global effort of over 2000 team members in making a difference in healthcareevery day.
Weresearching for a North America based Sr. Manager Implementation Servicesto join our Implementationteam so that we candrive impactful SaaS platform deployments for leading healthcare organizations. TheSr. Manager Implementation Services will oversee multiple implementation teams (Policy Management Audits & Standards)to ensurethe successful delivery of standardized SaaS platform deployments.
HowYoullSpend Your Time
Consolidatebest practices across multiple implementation teams enforcing standardized deployment methodologies and configuration frameworks
Analyze service delivery workflows toidentifyinefficiencies and implement optimization initiatives across teams.
Reinforce service standards by coordinating with partner teams ensuring expectations andobjectivesare met throughout delivery cycles
Map and address recurring service delivery challengesidentifyingroot causes and developing systematic practical responses
Deliver continuous improvement programs applying process redesign and execution discipline to enhance team performance
What Kind of ThingsWereMost Interested in You Having
PreviousProfessional Services management experience ideally managing team(s) responsible for delivering enterprise-wide SaaS software systems to healthcare organizations
Demonstrated capability to think strategically plan influence and lead a team througha large changefrom phase-based assignments to full-cycle delivery
In-depth knowledgeonhowtoimplementstandardized SaaS platformsoptimizeoperational workflows and ensure customer adoption and satisfaction
Ability to travel within North America approximately 20% of the time
Sincere interest inlearningnew software systems tools andprocesses
By enabling flexibility in how we work and prioritizing employee wellness we empower our team to do and be their benefits package includes health dental vision life disabilityinsurance 401K paid time off and paid holidays.
RLDatix is an equal opportunity employer and our employment decisions are made without regard to race color religion age gender national origin disabilityhandicapmarital status or any otherstatus or condition protected by Federal and/or State laws.
Aspart ofRLDatixscommitment tothe inclusionof all qualified individualsweensure thatpersonswith disabilities areprovidedreasonableaccommodationin the job application and interview process. If reasonable accommodation is needed toparticipateineitherstep pleasedonthesitate to send a note to.
Salary offers are based on a wide range of factors including location relevant skills training experience education and where applicable licensure or certificationsobtained. Market and organizational factors are also taken intoconsideration.
Required Experience:
Senior Manager
Key Skills
- Business Development
- Project Timelines
- Business Process
- Customer Service
- Client Expectations
- Account Management
- Salesforce
- Client Relationships
- Project Management
- ERP
- Java
- Client Service
- Consultants
- Management System
- Procedures
About Company
RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and saf
