Customer Service Representative I

Location: Onsite in Gainesville GA

Shift: 1:00PM 10:00PM (Training will be 9:00AM 6:00PM for the first weeks) Note: Weekend availability is required for one weekend day per week

Job Type: Full-Time Non-Exempt

Pay Rate: $15.50 per hour

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer inbound telephone calls.
• Assess prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• Minimum 1 year experience in a customer service position preferably in a call center environment.
• PBM (Pharmacy Benefit Management) Pharmacy Technician or health care industry experience preferred.
• Proficient PC skills in Windows-based applications.
• Excellent verbal and written communications skills.
• Excellent telephone etiquette and strong customer service orientation.
• Highly organized with strong attention to detail.
• Excellent time management skills.
• Ability to work independently and with a team.
• Ability to exercise logical critical thinking in problem solving.
• Ability to be flexible and quickly adapt to the changing needs in the department.
• Flexible with scheduled work hours.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Diploma or equivalent.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting standing and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. Youll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits:Medical Dental Vision Short-Term/Long-Term Disability Insurance Life insurance.
• Time to Recharge:Paid vacation and holiday pay.
• Focus on Your Wellness:We offer a robust Employee Wellness Program.
• Invest in Your Future:401(k) with a company match.
• Support System:Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People:Employee referral program.

Ready to start your rewarding journey with us Apply today!

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries please contact our recruitment team at

ProCare Rx is an Equal Opportunity Employer.

Required Experience:

Unclear Seniority