Customer Success Advisor Commercial
Share
Job Location:
Madison, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Customer Success Advisor - Commercial
Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments
At Naviant our mission is to partner with organizations to reimagine how work gets done combining deep industry expertise intelligent technology and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation AI and data freeing people to focus on what truly matters.
Were seeking a Customer Success Advisor with a Commercial Industry focus supporting clients in manufacturing supply chain and related operationally complex environments. This role is ideal for a relationshipdriven professional who understands how technology enables efficiency scalability and compliance and who thrives at the intersection of customer advocacy operational insight and longterm value creation.
As a Customer Success Advisor you will build trusted partnerships with clients serve as their internal champion and guide them toward maximizing ROI through strong adoption measurable outcomes and strategic alignment. Youll collaborate closely with internal delivery support and sales teams to ensure customers are successful today while positioned for future growth.
Performance Objectives What You Will Accomplish
First 30 Days: Getting Grounded
Client Relationship & Strategic Advisory Skills
Proven ability to build and nurture longterm trustbased customer relationships. Comfortable engaging both operational and executive stakeholders asking thoughtful questions and guiding strategic conversations. Able to challenge encourage and collaborate in ways that strengthen partnerships and deliver mutual value.
Commercial Industry Acumen
Understanding of commercial industry environments such as manufacturing or supply chain including operational workflows efficiency drivers compliance pressures and scalability challenges. Able to translate industry context into meaningful recommendations that support customer growth and performance.
Customer Advocacy & CrossFunctional Leadership
Strong ability to act as the primary liaison between customers and internal teams. Skilled at owning escalations coordinating across support and delivery functions and ensuring issues are resolved with transparency and urgency. Brings the customers perspective into internal decisionmaking.
Value Expansion & Account Growth
Experience identifying opportunities for upsell crosssell and expanded adoption based on customer goals usage patterns and industry trends. Able to contribute to longterm account planning and align solutions to evolving commercial sector needs.
Performance Monitoring & Enablement
Comfortable tracking and interpreting customer KPIs adoption metrics and health indicators. Able to deliver enablement training and bestpractice guidance that drives sustained success and ROI. Maintains current knowledge of relevant tools technologies and workflows.
Thought Leadership & Continuous Improvement
Engaged learner who stays informed on commercial industry trends regulatory changes and operational challenges. Willing to share expertise through customer education internal collaboration and external forums such as webinars events or customer stories. Contributes ideas that improve processes experiences and outcomes.
Perks and Benefits How We Take Care of Our Team
At Naviant we believe in taking care of our people both professionally and personally. As afully remote company we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
Are you ready to be a trusted advisor helping commercial organizations transform operations and realize measurable value from their technology investments
At Naviant our mission is to partner with organizations to reimagine how work gets done combining deep industry expertise intelligent technology and a human-centered approach to deliver measurable outcomes. Our vision is simple yet ambitious: Reimagine work through automation AI and data freeing people to focus on what truly matters.
Were seeking a Customer Success Advisor with a Commercial Industry focus supporting clients in manufacturing supply chain and related operationally complex environments. This role is ideal for a relationshipdriven professional who understands how technology enables efficiency scalability and compliance and who thrives at the intersection of customer advocacy operational insight and longterm value creation.
As a Customer Success Advisor you will build trusted partnerships with clients serve as their internal champion and guide them toward maximizing ROI through strong adoption measurable outcomes and strategic alignment. Youll collaborate closely with internal delivery support and sales teams to ensure customers are successful today while positioned for future growth.
Performance Objectives What You Will Accomplish
First 30 Days: Getting Grounded
- Develop a strong understanding of Naviants solutions services and how they support commercial industry workflows such as manufacturing operations supply chain management compliance and process efficiency.
- Learn assigned customer environments business objectives KPIs and success criteria.
- Establish initial relationships with customer stakeholders and internal crossfunctional teams.
- Begin monitoring customer health indicators adoption trends and engagement patterns.
- Demonstrate credibility through clear communication responsiveness and a customerfirst mindset.
- Serve as the primary trusted advisor for assigned clients building strong trustbased relationships across operational and executive stakeholders.
- Facilitate regular business reviews and performance discussions focused on outcomes adoption and value realization.
- Act as the customer advocate internally coordinating with support delivery and sales teams to ensure timely issue resolution and proactive communication.
- Identify early risks to adoption or satisfaction and drive mitigation plans.
- Begin documenting opportunities for value expansion aligned to client goals and industry needs.
- Fully own customer health satisfaction and longterm success for assigned accounts.
- Partner with executive leaders at client organizations to align technology capabilities with business objectives such as efficiency cost reduction scalability and compliance.
- Identify and support account expansion opportunities through thoughtful alignment of solutions best practices and emerging capabilities.
- Influence internal teams by championing the voice of the customer and contributing to continuous improvement.
- Serve as a visible representative of Naviants expertise values and commitment to customer success.
Client Relationship & Strategic Advisory Skills
Proven ability to build and nurture longterm trustbased customer relationships. Comfortable engaging both operational and executive stakeholders asking thoughtful questions and guiding strategic conversations. Able to challenge encourage and collaborate in ways that strengthen partnerships and deliver mutual value.
Commercial Industry Acumen
Understanding of commercial industry environments such as manufacturing or supply chain including operational workflows efficiency drivers compliance pressures and scalability challenges. Able to translate industry context into meaningful recommendations that support customer growth and performance.
Customer Advocacy & CrossFunctional Leadership
Strong ability to act as the primary liaison between customers and internal teams. Skilled at owning escalations coordinating across support and delivery functions and ensuring issues are resolved with transparency and urgency. Brings the customers perspective into internal decisionmaking.
Value Expansion & Account Growth
Experience identifying opportunities for upsell crosssell and expanded adoption based on customer goals usage patterns and industry trends. Able to contribute to longterm account planning and align solutions to evolving commercial sector needs.
Performance Monitoring & Enablement
Comfortable tracking and interpreting customer KPIs adoption metrics and health indicators. Able to deliver enablement training and bestpractice guidance that drives sustained success and ROI. Maintains current knowledge of relevant tools technologies and workflows.
Thought Leadership & Continuous Improvement
Engaged learner who stays informed on commercial industry trends regulatory changes and operational challenges. Willing to share expertise through customer education internal collaboration and external forums such as webinars events or customer stories. Contributes ideas that improve processes experiences and outcomes.
Perks and Benefits How We Take Care of Our Team
At Naviant we believe in taking care of our people both professionally and personally. As afully remote company we offer an engaging and supportive culture that prioritizes work-life balance.
Our Benefits:
- Comprehensive Health Dental & Vision Insurance
- EmployerPaid Disability & Life Coverage
- 401k & Match Program
- Generous Paid Time Off
- Flex Spending Plans & Dependent Care
- Monthly Home Office Allowance
- Volunteer Time Off
- Charitable Giving Program
- Lifestyle Spending Account
- Employee Assistance Program Parent Program Wellness Initiatives Virtual Gatherings Employee Discount Program Annual In-Person Celebration Week and more!
Must be authorized to work in the U.S. Sponsorship not provided.
Employees must reside in the U.S.
Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.
Please use the links below for important information when applying for work with Naviant:
E-Verify Notice Right to Work Notice English or Spanish
Required Experience:
Senior IC
Key Skills
About Company
Business process consultants ready to help you transform the way you work. Maximize productivity and empower your employees with automation.
