Customer Tech Analyst

Role : Customer Tech Analyst

Role : Remote

W2 Role (NO C2C)

Position description:

• The Technical Analyst will work directly with the Tech Developers and Business Team to implement and support technical solutions to meet organizational objectives.
• The Tech Analyst will assist the Product Team with prioritizing user requirements overseeing system changes and researching new tools in alignment with industry trends.
• The position will develop analyze and amend technical specifications for delivery to the development team.
• The Analyst will address and (working with the developers) solution any relevant problems or roadblocks and ensure high levels of performance and security.
• The position will report directly to the Technical Manager. The candidate will need to be able to make progress in a fast-paced environment with little oversight.

General:

• Strong verbal/written communication & facilitation skills. Must be able to help business
• counterparts in finding optimal solutions and to communicate clearly with peers.
• Coordinate and assist the Development Team with application support (quarterly releases defects
• change management).
• Work across cross-functional domains including Cloud Infrastructure and Security to ensure proper
• engagement of the development team when architecting building and supporting application
• architecture and integration.
• Document the integration of multiple systems (new and legacy) while reconciling the needs of other
• cross-functional teams or product portfolios.
• Communicate with stakeholders as needed to understand their functional requirements.
• Define develop and review technical specifications.
• Keep abreast of technology trends and developments.

Required skills:

• BS/BA in Comp Sci Engineering or a related field and 5 years of related work experience.
• Proven experience as an IT Systems Product or Business Analyst (or similar role).
• Strong relationship management skills with the ability to work on cross-functional teams.
• Experience working in a solution delivery environment.
• Excellent communication skills including the ability to explain technical details.
• Excellent analytical skills with strong problem-solving aptitude.

Preferred Skills:

• Prior Electric Utilities industry experience.
• Prior experience with large complex enterprise systems.
• Familiarity with programming languages like C# Java VB.
• Knowledge of databases system security and troubleshooting