Customer Service Associate
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Job Location:
Towson, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Associate
Job Location: Towson MD
Duration: 6 months.
Payrate: $27/hr.
Duties: Full-time onsite role during training then hybrid role onsite 3 days per week remote 2 days per week Towson MD Opportunity for extension or conversion based on attendance/performance laptop provided
Hours of operation: 7:45 AM-4:15 PM EST
**Must have 2-3 years of customer service or call center experience**
**Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus**
Job Summary
Essential Duties and Responsibilities
Answers in bound calls (no selling)
Provides exceptional customer service information regarding 401(k) 403(b) or other qualified plans
Educates participants about their retirement account and features
Data Entry and other administrative tasks
Facilitates problem resolution and document processing
Skills: Knowledge Skills and Abilities
Proficiency in Microsoft Office products
Communicate effectively both verbally and in writing
Excellent problem-solving and critical thinking ability
Ability to multitask
Show initiative and be proactive when necessary
Quality-driven with a strong sense of accountability
Diagnose problems and offer resolution
Be open and flexible in a dynamic environment focused on continuous improvement
Salesforce knowledge preferred but not required
Bilingual (Spanish/English) is a plus
Licenses/Certifications None
Education: Educational/Previous Experience Requirements High School Degree or equivalentOR Any equivalent combination of education experience and/or training approved by Human Resources.
Schedule Notes:
Hours Per Day: 8.00
Hours Per Week 40.00
Job Category: Office/Administrative/Clerical
