Customer Success Account Manager

Programmers.io

Job Location:

Greenwood Village, CO - USA

Monthly Salary: Not Disclosed

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

Looking for a local candidate with 7 10 years of overall experience who has grown progressively from a customer service/support background into Customer Success or Account Management roles.

Preferred Background

Started career in:
- Customer Service
- Call Center Operations
- Client Support
- Technical Support
- Customer Care
Progressed into:
- Customer Success Manager (CSM)
- Client Success
- Account Management
- Customer Relationship Management

Key Skills

Strong customer relationship management
Client retention and satisfaction
Escalation handling and issue resolution
Cross-functional coordination
CRM tools experience (Salesforce preferred)
Communication and stakeholder management
Telecom or technology industry experience preferred

Experience Required

6 10 years total experience
Stable work history with career growth
Experience managing enterprise or business customers preferred

Location

Local candidates preferred
Hybrid/onsite availability preferred

Nice to Have

Spectrum/telecom industry background
Experience handling B2B customers
Upsell/renewal exposure

Looking for a local candidate with 7 10 years of overall experience who has grown progressively from a customer service/support background into Customer Success or Account Management roles. Preferred Background Started career in: Customer Service Call Center Operations Client Support Techn...