Sr. Social Media Community Manager

Malvern, PA - USA

Monthly Salary: Not Disclosed

Posted on: 19 hours ago

Vacancies: 1 Vacancy

Job Summary

As a Sr. Social Media Community Manager youll be at the forefront of our mission to create meaningful engaging and impactful online social media conversations for our clients and audiences. This role is all about driving growth fostering connections and telling our brand story in a powerful this role youll sit within the Social Media Center of Excellence supporting the corporate social media team.

Responsibilities

Develop and implement dynamic strategies to grow engage and support our audience ensuring Vanguards brand voice values and platform expectations are consistently reflected.
Monitor and analyze social media trends sentiment and platform dynamics to keep Vanguards community management practices current credible and effective.
Lead community management efforts across corporate social platforms setting the standard for consistent high-quality and trust building engagement.
Establish and maintain community engagement standardsincluding best practices moderation guidance and judgment led escalation protocolsfor junior crew members and agency partners.
Own inbound client and audience inquiries end-to-end from initial response through resolution or appropriate handoff (e.g. ModMail or service partners) ensuring clear communication and follow-through.
Monitor social media channels for emerging risks sentiment shifts or high impact issues and proactively escalate when thresholds velocity or visibility warrant.
Identify thoughtful opportunities to insert Vanguard into relevant social conversationsincluding trends news moments and brand adjacent dialoguewhile prioritizing credibility over promotion.
Manage day-to-day social channel operations including proactive engagement moderation and coordination with internal and external partners.
Use social listening tools to surface insights identify recurring themes and inform engagement strategy content planning and cross enterprise partners.
Expand and evolve Vanguards presence across X Instagram LinkedIn Reddit and emerging platforms aligned to audience behavior and enterprise priorities.
Manage and facilitate key stakeholder relationships including brainstorming sessions project status meetings and working huddles driving clarity decisions and momentum.
Coordinate and route materials for internal review consolidating feedback and securing required approvals efficiently.
Monitor and engage with social communities by responding to comments questions and feedback moderate content in accordance with community guidelines platform rules and risk considerations.
Participate in special projects and perform other duties as assigned.

Qualifications

Strong understanding of business objectives and the role of social media and community management in achieving results
Proficiency in using social media management and listening tools such Talkwalker Meltwater and Khoros to track and report on social media activities.
Expert in social media platforms such as LinkedIn Reddit Meta and others.
Comfortable working in a fast-paced environment with rapidly evolving priorities.
Balance the need to move fast while thinking strategically
Strong writing and editing skills.
Proven experience in managing social media accounts and communities.
Ability to adapt to changing trends and adjust content strategies accordingly.
Strong organizational skills and the ability to manage multiple projects and stakeholders effectively.
Ability to handle difficult conversations and navigate sensitive client issues with poise and professionalism.

The Ideal Candidate Will Have

5 years of experience managing social media accounts and online communities.
Undergraduate degree or equivalent combination of training and experience.
Expert in social media platforms such as LinkedIn Reddit Meta and others.
Comfortable working in a fast-paced environment with rapidly evolving priorities.
Knowledge of search engine optimization (SEO) principles and how to use keywords effectively to enhance content visibility.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard we dont just have a missionwere on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members designed to capture the benefits of enhanced flexibility while enabling in-person learning collaboration and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.

Required Experience:

Senior IC