Hardware Operations Specialist

Magnet Forensics

Job Location:

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are; What We Do; Where Were Going

Magnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies communities and countries.

Serving thousands of customers globally our solutions are playing a crucial role in modernizing digital investigations helping investigators fight crime protect assets and guard national security.

With employees based around the world Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics you can expect to make a difference in the world no matter what role you play. Youll be supported through learning and development not to mention an incredible team with unbelievable talent and integrity.

If you think you would be the right person to join our team working towards this goal we would love to hear from you!

Role Summary:

We are seeking a highly skilled and detail-oriented Hardware Operations Specialist to join our dynamic team. The ideal candidate will be responsible for managing the RMA process diagnosing issues in defective units collaborating with Engineering and Customer Success teams and implementing hardware changes. Additionally this role will work handson with physical hardware support quality feedback loops and partner closely with internal teams and vendors to drive continuous improvement across hardware operations.

This position is based in our office in Alpharetta GA.

What Youll Do

Assist with logistics operations including shipping and receiving.
Assist in the Return Merchandise Authorization (RMA) process including tracking and processing returned hardware.

Work with the Customer Success and Tech Support team to address recurring issues and enhance the customer experience.
Identify and document issues and trends in defective units providing detailed reports on findings.
Maintain accurate records of hardware issues resolutions and process improvements.

Perform regular audits of hardware units to ensure consistency and quality.
Oversee inventory levels to ensure adequate supply of components and finished products.

Assist with inventory control systems to minimize stockouts and overstock situations.

Assist with bulk product roll-out and coordination ensuring timely and efficient distribution.
Provide Technical Hardware Support and Training to team members and other departments as needed.
Ensure compliance with company policies industry standards and regulatory requirements.
Continuously seek opportunities to optimize processes and improve efficiency in hardware operations.

What Were Looking For

Associates degree in Electronics Supply Chain Management or a related field and/or equivalent hands-on experience
3-5 years of experience working with hardware logistics supply chain or a similar role.
Strong technical skills and knowledge of hardware components and diagnostics.
Experience with logistics inventory management and supply chain coordination.
Excellent problem-solving abilities and attention to detail.
Strong communication and collaboration skills with the ability to work effectively in cross-functional teams.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Proficiency in using relevant software and tools for tracking and managing hardware operations.
Knowledge of industry standards and best practices in hardware manufacturing and quality control.

Preferred Qualifications:

Experience working with contract manufacturers and understanding of manufacturing processes.
Familiarity with SmartSheet Jira and Salesforce.
Certification in relevant technical or supply chain management fields.
Experience supporting manufacturing yield analysis factory testing or quality investigations is a plus.

Compensation & Benefits

The Compensation range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job-related factors such as qualifications experienceknowledgeand skills. If you are applying for this role outside of the primary location and you are selected for an interview the Talent Acquisition Partner can share more information with you.If the compensation structure for the role includes an incentivecomponent(i.e. most Sales roles) the range belowrepresentstotal target compensation (TTC) (base salary variable).Ensure this is formatted as normal

$550000 - $65000 (USD) a year

Salary range (min - max)

Position Type:NewPosition

Magnet is proud to offer benefits such as:

- Generous time off policies

- Competitive compensation

- Volunteer opportunities

- Reward and recognition programs

- Employee committees & resource groups

- Healthcare and retirement benefits

Indicators of Success

Were looking for someone who checks off most but not all of the boxes listed in skills and experiences. Its more important to us to find candidates who can display indicators of success through skills they have developed and experiences they have been a part of than to find folks who have been there done that. We want to be part of your development journey and well learn as much from you as you learn from us.

How We Work

At Magnet Forensics we take a hybrid-flexible approach to support your productivity and work-life balance. If youre within a comfortable travel distance to one of our offices youll occasionally join us in person. How often youll come in depends on your department and team needs typically ranging from weekly to monthly. These in-person moments help us build stronger connections spark new ideas and celebrate our successes together. Most days you can choose what works best for you while staying in tune with your teams goals.

Were excited to welcome you to our team and look forward to achieving great things together - both in the office and wherever you work best!

The Most Important Thing

Were looking for candidates that can provide examples of how they have demonstrated Magnet CODE in their previous experiences:

CARE We care about each other and our mission to make a difference in the world.

OWN We are accountable for our results while never forgetting to act with integrity empathy and respect.

DEDICATE We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect.

EVOLVE We are constantly innovating and exploring new ways to work together to make an impact with our work.

Here at Magnet Forensics we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If youre interested in this role but do not meet all of the qualifications listed above we encourage you to apply anyways.

Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race colour religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. We are committed to providing an inclusive accessible recruitment process and work environment. Accommodation is available to all applicants upon request throughout the hiring process. Please contact emailprotectedshould you require any accommodations.

All offers of employment at Magnet are contingent upon satisfactory completion of a background check. All background checks will be conducted in accordance with all applicable laws. Magnet will consider each positions job duties among other factors in determining what constitutes satisfactory completion of the background check. Refusal to consent to a background check may be grounds for revoking an offer of employment.

US Applicants: Magnet Forensics participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Magnet Forensics handles and uses personal data of job applicants in line with itsRecruitment Privacy Policyfoundhere.

Magnet does not use artificial intelligence (defined as a machine-based system that infers from input to generate outputs such as predictions content recommendations or decisions) for screening assessing or selecting applicants. Should this practice change we will update this disclosure accordingly.

Required Experience:

Who We Are; What We Do; Where Were GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires analyzes and shares evidence from computers smartphones tablets and IoT-related devices. We are continually innovating so our customers can deploy advanced a...