Director, Revenue Cycle Rock Dental Brands

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Director of Revenue Cycle Management

Location: Little Rock AR Reports to: Chief Financial Officer

Company Overview

Rock Dental Brands is a doctor-founded doctor-led DSO supporting over 100 practices across multiple states. With a commitment to operational excellence and clinical autonomy were rapidly growing while staying true to our mission of delivering high-quality accessible oral health care. As we scale we are seeking a high-caliber results-oriented Director of Revenue Cycle Management (RCM) to own the operational oversight and performance of our end-to-end revenue cycle.

The Director of RCM will be the primary architect and operator of our revenue-related functions. This role is designed for a player-coach who possesses the strategic mindset of an executive and the tactical expertise to manage daily billing insurance verification claims collections and payer relations. The ideal candidate is a data-driven leader capable of optimizing a multi-state RCM engine to support our continued expansion.

Key Responsibilities

Operational Mastery & Execution

• End-to-End Oversight: Manage all RCM phases: front-end (verification/pre-auth) mid-cycle (coding/charge capture) and back-end (billing/AR/collections).

• KPI Ownership: Drive performance across key metrics including Days in AR Net Collection Rate Clean Claim Rate and Denial Percentage.

• Process Optimization: Identify bottlenecks in the current workflow and implement RCM best practices and automation tools to increase efficiency and cash flow.

• Payer Management: Lead payer contracting efforts and maintain deep knowledge of reimbursement methodologies and multi-state compliance regulations.

Tactical Leadership

• Team Development: Lead and mentor a high-performing RCM team. You will be responsible for building a culture of accountability setting clear performance standards and upskilling staff.

• Cross-Functional Partnership: Act as the bridge between RCM and Practice Operations ensuring clinic staff understand their impact on the revenue cycle.

• Vendor Management: Maintain rigorous oversight of third-party RCM vendors and clearinghouses to ensure they meet established Service Level Agreements (SLAs).

Data & Reporting

• Financial Insights: Translate complex billing data into actionable weekly and monthly reports for the CFO and executive leadership.

• Risk Mitigation: Proactively identify trends in denials or payment delays and implement corrective action plans.

• Dashboard creation and updating for all aspects of RCM functions to measure efficiency and performance.

• Compliance: Ensure all processes remain HIPAA-compliant and adhere to internal audit standards and state-specific dental regulations.

Qualifications

• Experience: 710 years of progressive RCM leadership experience. Specific experience in a multi-site healthcare or DSO environment is highly preferred.

• Education: Bachelors degree in Finance Health Administration or a related field.

• Technical Proficiency: Advanced knowledge of RCM technology platforms EHR/PMS integrations and Excel. Experience with RCM automation is a significant plus.

• Mindset: A builder mentality. You should enjoy the challenge of refining processes in a fast-paced high-growth environment.

• Analytical Skills: Strong financial acumen with the ability to spot trends within large datasets and pivot strategy accordingly.

Why this role

This is a unique opportunity for a high-performing RCM professional to have a seat at the table and directly influence the financial health of a premier DSO. You will have the autonomy to shape the department and the support of an executive team that values RCM as a core pillar of business success.