Director Tech Lead

Hello There

My name is Himanshu and I serve as the Recruitment Manager at Nexiva INC. I am reaching out to share an excellent career opportunity for the role of Director - Tech Lead with our esteemed client. If you are interested then please share your updated resume at

Job Description

Director - Tech Lead (Product Team)

Location: Atlanta GA

Workplace Type: On-Site

Description

The Tech Lead is accountable for the technical execution architectural integrity and delivery outcomes of a product team operating under the product model. This role partners as an equal with Product Management and Product Design to discover deliver and scale solutions that achieve measurable business outcomes not feature throughput.

The Tech Lead owns how the product is built across all product teams ensuring sustainable engineering practices that enable teams to move fast without sacrificing quality security reliability or scalability. This role is accountable for aligning product architecture with enterprise architecture including assessing upstream and downstream impacts of architectural decisions across the broader technology ecosystem. The Tech Lead ensures alignment to current global standards wherever possible and intentionally influences enterprise practices when product architecture must deviate from existing standards. Accountability also includes ensuring compliance with cybersecurity practices across all product teams and adherence to applicable industry regulations including SOX compliance with risks surfaced early and managed transparently.

Core Accountabilities

Salesforce Experience (Service Enablement Focus)

• Lead development of Service Enablement capabilities using Salesforce Service Cloud as a shared product platform.

• Design scalable service processes and automation using Apex LWC and declarative tools aligned to enterprise standards.

• Ensure Service Cloud solutions are integration-aware using API-first and asynchronous patterns when interacting with enterprise systems.

• Partner with integration and platform teams to align Salesforce service capabilities with shared APIs and enterprise workflows.

• Drive engineering quality maintainability and release readiness within the product team.

Salesforce Skillset (Service Enablement Focus)

• Strong Salesforce Service Cloud experience in an enterprise environment.

• Advanced hands-on Salesforce development skills (Apex LWC Flows/automation).

• Experience building Salesforce functionality that relies on external APIs and event-driven/asynchronous processing.

• Knowledge of Salesforce security and access controls for internal users and integrations.

• Comfortable operating as a senior engineer within a cross-functional product team.

Product Outcomes & Delivery

• Own end-to-end engineering outcomes for the product: quality reliability performance scalability and time-to-value.

• Translate product strategy and outcome-based OKRs into executable technical plans.

• Lead continuous delivery with high deployment frequency low change failure rates and rapid recovery.

Technical Leadership & Architecture

• Set and evolve the technical direction and architecture aligned to product strategy and enterprise guardrails.

• Make pragmatic tradeoffs between speed quality cost and technical debt.

• Ensure systems are designed for resilience observability and security by default.

Product Team Partnership

• Operate as a full partner with Product Manager and Product Designer.

• Actively participate in product discovery feasibility assessment and solution shaping.

• Challenge assumptions with data prototypes and technical insight with a focus of facts over opinions.

• Demonstrate an entrepreneur demeaner with the ability to influence and sell ideas.

• Ability to articulate complex technology concepts in a manner that business leaders and customers will understand.

• Maintain a deep understanding of the business priorities and business strategy and in turn interpret that strategy into technology solutions.

Team Leadership & Talent Development

• Mentor a high-performing empowered engineering team.

• Coach engineers on craftsmanship system thinking and product mindset.

• Create an environment of ownership psychological safety and accountability.

Engineering Excellence

• Establish and enforce standards for:

• Code quality and test automation

• CI/CD and DevOps practices

• Security privacy and compliance

• Reduce toil through automation and platform leverage.

• Manage and deliberately pay down technical debt.

Stakeholder & Enterprise Alignment

• Communicate technical tradeoffs clearly to executives and partners.

• Align product-level engineering decisions with platform architecture and security leaders.

• Influence without hierarchy; lead through credibility and outcomes.

Decision Rights

• Technical design architecture and implementation approaches.

• Engineering prioritization within product-level objectives.

• Build vs. buy recommendations.

• Hiring and performance input for engineering roles on the team.

Success Measures (Outcome-Focused)

• Product OKRs achieved (business and customer outcomes).

• Deployment frequency lead time and change failure rate.

• System reliability performance and cost efficiency.

• Team engagement retention and skill growth.

• Reduction in critical technical debt over time.

Strategic Product & Commercial Enablement Capabilities

• Demonstrated ability to create and execute innovative technology-led strategies that enable Customer and Commercial functions within a Fast-Moving Consumer Packaged Goods (FMCG) environment including sales marketing customer service and route-to-market operations.

• Deep hands-on expertise in full-stack engineering and Salesforce platform development including modern front-end frameworks API-driven back ends cloud infrastructure and Salesforce ecosystems (Sales Service Experience and custom platform extensions) with an emphasis on scalable secure and performant solutions.

• Extensive experience leading technology experimentation from hypothesis and rapid prototyping through production deployment delivering deployable product outputs that validate customer value operational impact and technical feasibility.

• Proven track record of defining measurable business outcomes (e.g. revenue growth cost reduction cycle-time improvement customer satisfaction adoption and productivity gains) and being directly accountable for achieving those outcomes through technology and product delivery.

Mindset & Behaviors

• Obsess over outcomes not outputs.

• Comfortable identifying and saying no to low-value work even when its popular.

• Data driven customer centric and relentlessly pragmatic.

• Treats engineering as a product capability not a delivery function.

Required Experience & Capabilities

• Bachelors degree preferably in computer science or related field or equivalent work experience in the Product Operating Model.

• Prefer 6 years experience leading a Product technology team

• Proven success leading product teams in continuous discovery and delivery.

• Strong system design and architecture expertise in modern cloud-native environments.

• Deep understanding of DevOps SRE and secure-by-design principles.

• Demonstrated ability to coach senior engineers and scale teams.