Catalog Specialist, Books Category

The Books India team is hiring an experienced Catalog Specialist to help us grow our business in innovative ways. We are dedicated to driving programmatic interventions to improve catalogue quality and hence improve customer experience over millions of books selection. Tasks include interacting and coordinating with stakeholder across teams gathering and presenting customer feedback and incorporating into catalogue information solving challenging operational goals and using AI as an enabler to scale.
- Report catalog audit results and communicate them to others within the organization
- Analyze data and identify new trends/patterns
- Identify generic patterns in CX escalations and to be translated into guidelines and SOPs to improve overall catalogue process
- Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

You will partner across teams to help design scalable and automated solutions to catalogue quality problems. Amazon is Earths most customer-centric company. Come join us and innovate with Amazon Books team.

Key job responsibilities
Track and Report Catalog Quality Metrices
Leverage AI/ML tools to identify and resolve catalog quality problems at scale effectively
Collaborate with cross-functional teams to ensure catalogue quality tasks align with project objectives and timelines
Strong analytical skills and the ability to deep-dive on complex problems
Ability to manage multiple simultaneous projects requiring frequent communication organization/time management and problem-solving skills

Key job responsibilities
Track and Report Catalog Quality Metrices
Leverage AI/ML tools to identify and resolve catalog quality problems at scale effectively
Collaborate with cross-functional teams to ensure catalogue quality tasks align with project objectives and timelines
Strong analytical skills and the ability to deep-dive on complex problems
Ability to manage multiple simultaneous projects requiring frequent communication organization/time management and problem-solving skills

- 1 years of program or project management experience
- Knowledge of SQL and Advanced Excel (Array and Statistical formulas)
- Experience using data to influence business decisions

- 3 years of interacting with customers/stake holders experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.