Senior Technical Process Specialist, Tech Services (Books)

At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there we need exceptionally talented bright and driven people. The Technical Process Specialist plays a critical role in ensuring the quality of digital print assets prior to production; as well as supporting internal teams in researching resolving and improving processes for file ingestion and printing/manufacturing. An ideal candidate will be a self-starter who is passionate about discovering and solving complicated problems learning complex systems working with data process excellence sharing technical knowledge with others and effectively communicate with stakeholders. We offer a challenging stimulating work environment where individuals have the ability to make an immediate impact on improving quality for our customers.


Key job responsibilities
Define solutions and SOPs when met with ambiguity
Own and prioritize daily work allocation based on business needs to meet SL and communicate risks proactively
Defect analysis with complex deep diving
Manage file review teams provide training coaching and conduct performance audits
Own cross-functional projects or elements of programs that cut waste or improve experience
Use data to drive decisions
Make decisions that impact user experience at scale
Communicate with stakeholders with intent to educate and influence
Define new risks and roadblocks within ambiguous problems
Meet individual team-bound metrics while also influencing cross-functional stakeholder metrics
Available to work evenings and weekends as needed

- Experience communicating effectively with senior leadership
- BA/BS (preferably in a graphics or printing-related field)
- Experience with Adobe Acrobat Pro PitStop and Quite Imposing
- 2 years relevant work experience in printing publishing or other graphics related field
- Available to work evenings and weekends as needed

- Have a current US Visa and ability to travel to the US within 1 month of hire
- Experience with InDesign Photoshop or Illustrator
- Education or experience with printing preferably books
- Demonstrated ability to work independently to complete projects within a given deadline
- Strong analytical skills that can be used to identify patterns outliers and opportunities
- Demonstrates strong aptitude for quickly learning new systems and software coupled with excellent attention to detail and quality control and communicates effectively both orally and in writing

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