Assistant Hotel Manager Full Time (Horseshoe LV)

Review Hotel Occupancy and advise the staff of rates special groups events etc. for the shift.

• Review Hotel Occupancy and advise the staff of rates special groups events etc. for the shift.
• Attend informational and pre-convention meetings to determine if the group requires special needs.
• Make employee schedule adjustments as needed (due to sick calls etc.).
• Complete employee performance appraisals (non-union).
• Coach and discipline associates as necessary.
• Control expenses to achieve an acceptable rate of return for invested expenses and complimentary services.
• Identify strengths opportunities and threats to achieve the plan and adjust leverage strengths take advantage of opportunities and eliminate or minimize threats.
• Recommends/implements incentive programs in each department that addresses reducing costs or increasing revenues.
• Recommend personnel changes in assigned areas including the hiring promotion demotion and release of staff.
• Develop personal relationships and manage staff to also develop personal relationships with premium players in both tables and slots and in all markets.
• Coordinate programs activities special events and databases with general marketing programs and systems in coordination with VIP reservations.
• Meet the attendance guidelines of the job and adhere to regulatory departmental and company policies.
• Maintains close work relationships with other departments managers/supervisors to promote smooth efficient operations.
• To manage the efficient distribution of show tickets and room allocation.
• To ensure that customer service issues are dealt with in a prompt and cheerful manner.
• To ensure that company standards of dress and department are observed.
• Provides training orientation and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted Hospitality Total Service scores. Any other tasks/functions assigned by direct supervisor.

• Must be 21 years of age or older.

• Experience of 3 to 5 years in the gaming industry with at least 2 years managerial or supervisory experience in a property which generates a large percentage of revenue from destination markets and from tour and travel business is required. Bachelor of Science in Marketing Business Administration Hotel Operations or related field preferred.

• Excellent interpersonal customer service communication team building and problem-solving skills are required.

• Demonstrated ability to maintain consistent high quality service levels.

• Must be able to respond calmly and make rational decisions when handling guest and employee conflicts.

• Must be able to work at a fast pace and in stressful situations.

• Must have knowledge of computer systems and applications.

• Must be able to read write speak and understand English.

• Able to write memos letters reports and to understand interpret and analyze written and financial reports.

Additional Requirements:

• Visual abilities and tolerance are needed to complete paperwork and use a computer for extended periods of time.

• Ability to do a large amount of walking and standing.

• Auditory abilities (with or without aid or special devices) needed for telephone usage as well as guest and staff communication.

• Must be able to perform physical job duties of line employees in emergency situations.

• Must be able to maneuver in all areas of the casino food outlets and the retail shops.

• Must be able to manage multiple objectives and tasks simultaneously and able to continually assess and reset priorities.

• Must be able to get along with co-workers and work as a team.

• Must present a well-groomed and professional appearance.

• Must be able to work any day of the week or any shift.

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.