Lead Cybersecurity

Freshworks is looking for a Lead - Cybersecurity GTM to sit at the intersection of Cybersecurity
customer trust and go-to-market. This is not a back-office compliance role. You will be the
security voice our customers heartranslating complex cloud architecture and security posture
into clear confident assurances that accelerate deals and deepen customer relationships.
Reporting to the Manager of Cybersecurity you will own the end-to-end experience of how
Freshworks communicates its security story to the market. That means building scalable
systems creating repeatable playbooks and driving automation so the team spends less time
on manual work and more time on high-impact customer engagements.

Responsibilities:

• Be the security expert customers trust. Serve as the primary technical security advisor for enterprise prospects and existing customers providing authoritative guidance on cloud security AWS architecture and product security posture.
• Build scalable response systems. Design and implement playbooks templates and workflows that standardize how the team handles RFPs security questionnaires RFIs and due diligence requestsreducing turnaround time and increasing consistency.
• Automate the repetitive. Identify and drive automation opportunities across the security query lifecycle so that routine information delivery is fast accurate and requires minimal manual intervention. Automate delivery of information never the approval of it.
• Create reusable security collateral. Partner with Security Engineering and Product Engineering to develop customer-ready technical contentarchitecture overviews compliance narratives and security white papersthat scale across hundreds of customer interactions.
• Lead customer-facing security conversations. Join calls alongside Sales Pre-Sales Customer Success and Channel teams to address technical security concerns directly turning security into a competitive differentiator.
• Review contracts with a security lens. Evaluate MSAs DPAs BAAs and related agreements to ensure information security obligations are accurate achievable and aligned with company capabilities.
• Collaborate cross-functionally. Work closely with Security Engineering Product Legal GRC and GTM teams to ensure a unified accurate security narrative reaches the market.
• Elevate the team. Coach and mentor team members to strengthen technical security knowledge building bench strength and reducing single points of dependency.

Qualifications :

• 710 years of experience in information security with depth in application security architecture cloud security (AWS) or security pre-sales/solutioning.
• Strong understanding of web application frameworks cloud-native architectures and SaaS security models.
• Proven ability to communicate complex security topics clearly and conciselyboth in writing and in live customer conversations.
• A builders mindset: you default to creating playbooks templates and repeatable processes rather than solving problems one-off.
• Experience driving automation or process improvement in a security operations or GTM context.
• Comfort working across time zones and adapting to shifting schedules when customer needs require it.
• Self-directed low-maintenance and energized by fast-paced high-growth environments.

SKILLS
Technical Skills
Cloud security architecture and operations with hands-on depth in AWS (IAM VPC
KMS CloudTrail GuardDuty Security Hub).
Web application security fundamentals: OWASP Top 10 secure SDLC API security
and encryption standards (TLS AES-256 key management).
Working knowledge of SaaS security models multi-tenant architecture and shared
responsibility frameworks.
Familiarity with security questionnaire and trust center platforms (e.g. Loopio
Responsive SafeBase) and GRC tools (e.g. Drata Vanta).
Ability to read and interpret security documentation penetration test reports SOC 2
audit reports and architecture diagrams.
Comfort with process automation conceptsscripting workflow builders or
no-code/low-code tools to reduce manual repetitive work.

Certifications (Nice to have)
CISSP (Certified Information Systems Security Professional)
AWS Security Specialty or AWS Solutions Architect
CISM (Certified Information Security Manager)
CompTIA Security or equivalent foundational certification

Soft Skills
Executive-level communication: ability to distill complex security topics into clear
confident narratives for technical and non-technical audiences alike.
Cross-functional influence: skilled at building alignment across Security Engineering
Legal Product Sales and Customer Success without formal authority.

Customer empathy: you understand that behind every security questionnaire is a
customer trying to make a trust decisionand you make that easy.
Ownership mentality: you see gaps build solutions and drive outcomes without waiting
for direction.
Coaching and mentorship: you lift the team by sharing knowledge and building
repeatable ways of working.
Prioritization under pressure: you can triage competing customer requests across time
zones and deliver with consistency.

NICE TO HAVE
Prior experience in Pre-Sales or Solution Engineering at a SaaS company.
Familiarity with compliance frameworks such as SOC 2 ISO 27001 GDPR HIPAA
DORA or CMMC.
Experience with trust center platforms (e.g. SafeBase) security questionnaire tools
(e.g. Loopio Responsive) or GRC platforms (e.g. Drata Vanta).
Exposure to AI-driven automation in security or compliance workflows.

WHY THIS ROLE MATTERS
Enterprise customers dont just buy productsthey buy trust. At Freshworks the Cybersecurity
GTM function is the front line of that trust. This role directly influences deal velocity customer
retention and competitive positioning by ensuring every security interaction is fast precise and
confidence-building.

You wont just answer questionnaires. Youll architect the systems that make the entire security
response function faster smarter and more scalable. If you want to build something that
matters at a company thats growing fast this is the role.

Additional Information :

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time