Director of Account Management
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Job Location:
Hamilton Square, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Company Details
Berkley Accident and Healthis a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics we can help employers better manage their risk. We offer a broad range of products including employer stop loss benefit captives provider stop loss HMO reinsurance and specialty accident. The key to Berkleys success is our nimble approach to risk our ability to quickly understand think through and devise a plan that addresses each clients challenges coupled with the strong backing of a Fortune 500 company. Our parent companyW. R. Berkley Corporation is one of the largest and best managed property/casualty insurers in the United States.
This role will be based in our Hamilton Square NJ or Harleysville PA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.
#LI-AV1 #LI-HYBRID
The Company is an equal employment opportunity employer.
Responsibilities
Were looking for a dynamic leader to oversee our Account Management team and drive the full stoploss lifecycle for our group captive programs. As our Director of Account Management youll lead a high performing team streamline workflows and partner closely with brokers TPAs and internal stakeholders to ensure exceptional service and operational excellence. Youll be a key partner leading change management and innovation efforts to help the organization scale as a result of tremendous growth and success.
What you can expect:
- Culture of innovation teamwork supportive colleagues and leaders willing to invest in talent
- Internal mobility opportunities
- Visibility to senior leaders and partnership with cross functional teams
- Opportunity to impact change
- Benefits competitive compensation paid time off comprehensive wellness benefits and programs employer funded health savings account generous profit sharing 401k paid parental leave employee stock purchase plan tuition assistance and professional continuing education
Well count on you to:
- Lead & Develop the Team: Manage training performance reviews goal setting and daily oversight for the Account Management team.
- Oversee StopLoss Operations: Monitor postsale processes including onboarding policy issuance premium and commission workflows and timely collection of requirements.
- Ensure Service Excellence: Guide team workflow resolve escalated client or broker issues and ensure high-quality timely deliverables across all captive relationships.
- Manage Key Relationships: Build strong partnerships with brokers policyholders TPAs and internal teamsincluding underwriting finance claims and compliance.
- Drive Operational Accuracy: Review commissions for accuracy validate overrides track incoming requests coordinate PD assessments with Phia and ensure proper processing.
- Allocate Workload: Assign accounts provide backup support and ensure business continuity.
- Support Growth: Collaborate with sales and business development to meet client expectations and support division strategy.
- Lead Special Projects: Tackle cross-functional initiatives that improve processes efficiency or client outcomes.
Qualifications
What you need to have:
- Bachelors degree or equivalent work experience
- Experience in Stop Loss insurance or Self Funding
- Strong understanding of insurance products operations and compliance
- 3 to 5 years of experience leading teams
- Success delivering complex client service
- Excellent communication organization and followthrough
- Strength in process improvement problemsolving and accountability
- Proficiency in Microsoft Office; comfort learning new systems
- Ability to travel (10%)
What makes you stand out:
- Calm under pressure
- Experience challenging status quo while working collaboratively with colleagues at all levels of the organization
- Natural curiosity- love of learning how things work and seeking innovative improvements
Additional Company Details
The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
Base Salary Range: $110000 to 125000
Eligible to participate in annual discretionary bonus.
Benefits: Health Dental Vision Life Disability Wellness Paid Time Off 401(k) and generous Profit-Sharing plans.
The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment.
Sponsorship Details
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
Berkley is a leader in commercial lines insurance, with over 60+ specialized businesses - each with deep expertise in an industry, product, or regional niche.
