Customer Success Manager

At AltaPay we make payments simple for everyone. From agile startups to global enterprises we help businesses manage payments across online in-store and mobile channels all through one unified powerful platform.

We are a Danish fintech with a global mindset. Now part of the Market Pay group we are scaling fast while maintaining the agility and innovation that define us. Were looking for a Customer Success Manager to be the bridge between our technology and our customers success.

Your Mission

As our Customer Success Manager you are the trusted advisor for a portfolio of AltaPay merchants.

You wont just manage accounts; you will help them optimize their payment strategies and extract maximum value from our platform.

This role sits at the exciting intersection of relationship management technical consulting and commercial growth.

Key Responsibilities

• Master the Onboarding: Guide new customers through implementation ensuring a seamless transition to the AltaPay ecosystem.

• Be a Trusted Advisor: Build deep long-term relationships with key stakeholders acting as their primary advocate within AltaPay.

• Technical & Strategic Guidance: Translate complex technical questions (APIs integrations) into business solutions in collaboration with our product teams.

• Performance Optimization: Proactively monitor transaction data to advise customers on checkout setups and new payment methods.

• Commercial Ownership: Lead the commercial health of your accounts by handling contract updates addendums and identifying expansion opportunities.

• Cross-Team Collaboration: Work hand-in-hand with Product Sales and Support to ensure we deliver on our promises every single day.

What Were Looking For

You are a proactive communicator who thrives on seeing customers succeed. You should bring:

• Experience: A background in Customer Success Account Management or Technical AM (ideally in Fintech SaaS or Payments).

• The Hybrid Mindset: You are equally comfortable discussing business ROI and technical API integrations.

• Organization: You can juggle multiple high-value relationships without dropping the ball.

• Languages: Fluency in Danish and English is essential (written and spoken).

Bonus points for:

• Familiarity with the payment landscape or eCommerce ecosystems.

• Hands-on experience with HubSpot Jira or similar technical tools.

Whats in it for You

• The Package: A competitive salary and comprehensive health/welfare benefits.

• The Environment: A collaborative high-energy fintech team where your voice matters.

• The Reach: Work with some of the most prominent merchants across Europe.

• The Future: Significant career development opportunities within AltaPay and the wider Market Pay group.

Diversity & Inclusion

AltaPay is an equal-opportunity employer. We value diversity and welcome applicants from all backgrounds without discrimination of any kind.