Account Manager

About us:

SuperAwesome powers the youth digital ecosystem bringing together proprietary ad and gaming products audience insights and compliance capabilities to build a safer internet for the next generation.

We lead the market at the intersection of technology law media and policy so working with us gives you a chance to shape the internet of the future. Our award-winning technology trusted by hundreds of brands and creators enables safer and more effective digital engagement with almost half a billion young people worldwide every month.

As specialists in the under-18 audience we have to be as curious fast-paced and creative as kids and teens. At SuperAwesome youll be encouraged to own your impact make each other more awesome and evolve like a kid.

At our core is the #SAFam a community where every voice is valued and diversity is celebrated. We prioritise individuality fostering an inclusive workplace where everyone feels they truly belong.

What youll do:

At SuperAwesome Account Managers are responsible for building strong relationships with our customers and project-managing and executing kid-safe brand digital engagement campaigns across the SuperAwesome Platform ensuring a world-class experience for customers. Youll play a key role in shaping campaign success - using data and performance insights to craft compelling stories that demonstrate impact and drive long-term client growth.

You can expect ownership of your assigned accounts in North America and will be joining a team that has a lot of experience a serious track record and an awesome team atmosphere. Youll have a genuine opportunity to learn and grow through real ownership and responsibility and hands-on mentorship from an experienced Senior Management team.

In this role you will:

• Manage a portfolio of clients/accounts in North America - develop maintain and expand positive relationships with existing agency / direct clients

• Generate repeat & incremental revenue acting as the point of contact for all live campaigns always looking for ways to grow and improve accounts

• Ensure expertise excellence and consistency in all aspects of campaign delivery: Client Management briefing designers creative and development ad ops performance optimisation and reporting

• Strategically counsel clients; develop effective and creative campaign strategies with a clear understanding of client objectives KPIs and targets

• Work closely with our adops team on campaign optimisations relaying relevant information to customers in an easy-to-understand and actionable manner

• Own reporting and case study creation - showcase and share expertise within the Client Services and wider SA Global team and present QBRs to strategic clients on a quarterly basis

• Use data and analytical storytelling to turn performance insights into compelling narratives that drive client understanding and future investment

• Proactively identify new initiatives and tools to enhance client experience and cross-team collaboration

Required Experience

• 3 years of experience in digital advertising with a proven track record in owning customer relationships

• Demonstrated success in retaining and growing customers

• Experience working with ad-ops and ad trafficking teams with experience across different servers and reporting platforms

• Strong analytical and storytelling ability using data

• Expertise with digital media KPIs and brand performance metrics

• Expert in using Excel and/or other data manipulation software

Who you are:

• You have an unstoppable ability to develop and maintain key relationships with clients - they should be your biggest fans!

• You should be a strong communicator and comfortable presenting both in-person and via online meetings

• Youre a self-starter you can clearly demonstrate your abilities to get things done without direct supervision and understand what it means to deliver excellence to clients

• You think logically and analytically even under pressure and come up with innovative solutions to problem

• You have a keen head for numbers and are confident manipulating data.

Our Benefits

• 20 days holiday 10 public holidays Winter Break.

• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.

• 30 day sabbatical for employees who have reached 7 years tenure.

• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2000 funded HSA. Also up to 65% employer contribution for family plans.

• Dental & Vision Plans through MetLife fully funded for you and your family.

• 401k with Vanguard with SA Safe Harbor contribution up to 4%.