Senior Director, Revenue Cycle Operations

Why join us

Were on a mission to empower people with disabilities to do what they once did or never thought possible. As the world-leader in assistive communication solutions we empower our customers to express themselves connect with the world and live richer lives.

At Tobii Dynavox you can grow your career within a dynamic global company that has a clear impactful purpose - with the flexibility to also do what truly matters to you outside of work. Whats more youll be part of a work culture where collaboration is the norm and individuality is welcomed.

As a member of our team youll have the power to make it happen. Youll solve challenges deliver solutions and develop new efficient processes that make a direct impact on our customers lives.

JOB SUMMARY:

TheSenior Director Revenue Cycle Operationsis responsible for the strategic leadership performance and optimization of the companys endtoend revenue cycle ensuring accurate compliant and timely reimbursement acrossMedicare Medicaid and commercial payers. This executive leader manages Billing & Collections claims management denial management accounts receivable appeals and revenue the role they will implement continuous improvement processes tools and ways of working.

The role drives initiatives to enhance operational efficiency to accelerate cash collections reduce revenue leakage and build scalable processes to support the companys continued national growth. It ensures alignment between payer strategy and operational execution through close partnership withFinance Technology Funding Operations and Payer Strategy.

The Senior Director drives a culture of accountability operational excellence innovation and continuous improvement while developing highperforming teams across all revenue cycle functions.

KEY RESPONSIBILITIES:

Strategic & Operational Leadership

• Establish and execute a clear North America revenue cycle strategy with defined KPIs milestones and deliverables.
• Billing & Collections and all downstream revenue cycle activities.
• Drive execution of growth and efficiency targets ensuring alignment with corporate goals.
• Foster a culture of accountability ownership performance and continuous improvement.
• Lead recruitment coaching and development of directors and revenue cycle leadership.

Core Revenue Cycle Oversight

• Provide executive oversight of:
  • Claims billing and submission
  • Payer billing compliance
  • Denial management and appeals
  • Accounts receivable and cash collections
  • Revenue reporting and analytics
• Ensure efficient compliant operations that maximize reimbursement and reduce revenue leakage.

Billing Accuracy & Reimbursement Optimization

• Improve clean claim submission rates and reduce claim errors/rework.
• Ensure proper coding documentation and adherence to payer requirements.
• Strengthen processes that optimize firstpass acceptance rates.

Denial Prevention & Resolution

• Lead rootcause analysis and operational improvements to reduce denials.
• Develop strategies for appeals escalation and collaboration with Payer Strategy.
• Address systemic payer issues through datadriven insights.

Revenue Integrity & Compliance

• Ensure compliance with Medicare Medicaid and commercial payer rules governing DME reimbursement.
• Maintain audit readiness and oversee internal/external audit support.
• Ensure documentation authorization and billing requirements are consistently met.
• Monitor regulatory changes and risks impacting reimbursement.

Funding & Order-to-Cash Integration

• Partner closely with Funding leadership and Payer Strategy to optimize processes across the OrdertoCash lifecycle.
• Ensure consistency across zones teams and operational workflows.

Revenue Analytics & Performance Management

• Lead the development of revenue cycle reporting for executive use.
• Provide insights into:
  • Productivity of team
  • Billing productivity
  • AR aging and performance
  • Denial and reimbursement trends
  • Payerspecific performance
• Use analytics to identify operational gaps and drive improvement initiatives.

Technology & Process Improvement

• Partner with Technology and Data teams to optimize revenue cycle systems.
• Drive automation of billing authorization and claims workflows.
• Improve reporting dashboards and integration with operational platforms.
• Champion innovation and futureproof tools processes and systems.

Key Performance Indicators (KPIs)

Success in this role is measured through:

• Days Sales Outstanding (DSO)
• Clean Claim Rate
• FirstPass Acceptance Rate
• Denial Rate by Payer
• Net Collection Rate
• Appeals rate vs Revenue
• AR Aging (particularly >90day reduction)
• Funding process compliance & efficiency
• Achievement of OKRs across all revenue cycle teams

MINIMUM QUALIFICATIONS:

Education & Experience

• Bachelors degree in Business Administration or related field or equivalent experience.
• 10 yearsof leadership experience in healthcare revenue cycle operations.
• Experience inDME home medical equipment healthcare services or healthcare technology.
• Deep understanding of Medicare Medicaid and commercial payer reimbursement.
• Proven success scaling revenue operations in highgrowth healthcare organizations.

Leadership Competencies

• Visionary strategic leader who sets clear direction and motivates teams.
• Resilient and able to persevere through challenges while maintaining longterm focus.
• Decisive decisionmaker with strong judgment.
• Influential communicator skilled at aligning stakeholders across functions.
• Strong interpersonal presentation collaboration and executive communication skills.

Technical Skills

• Strong technical proficiency with MS Office Teams/Zoom Teams/Zoom Excel PowerPoint and revenue cycle systems is required.

WORK ENVIRONMENT REQUIREMENTS:

• Primarily based in the Pittsburgh office two to three days each week.
• Primarily deskbased role with low/moderate noise level.
• Occasional domestic and international travel up to10%may be required.

Apply today!

We believe in empowering individuals - including our own employees - to reach their full potential. So if you want to change lives while growing your own career wed love to hear from you.

Where we stand:

We believe diversity not only enriches our workplace culture but also gives us a strategic advantage. Working with people from a variety of backgrounds and perspectives helps us all become better communicators better problem solvers and better human beings. Our differences make us stronger.

Tobii Dynavox values equality of opportunity human dignity and racial/ethnic and cultural diversity. Tobii Dynavox does not discriminate against individuals on the basis of race color sex sexual orientation gender identity religion disability age veteran status ancestry or national or ethnic origin.

Equal Opportunity Employer/AA Women/Minorities/Veterans/Disabled