Supervisor-Customer Credit Services

Posting End Date:

Employee Type:

The Team Lead provides direct supervision to the Customer Credit Services area and is responsible for optimizing processes which minimize losses to company and customer accounts. This is achieved by ensuring that all credit activities are followed aggressively and in a fair and equitable manner while ensuring maximum recovery for bad debt and collection agencies. This role has responsibilities that oversee credit collections customer assistance and revenue protection support for North Carolina Customer Care.

We offer opportunities for career development growing your knowledge and skills and an exciting career with competitive benefits including generous time off.

Apply today to this excellent opportunity on our team! #joinourteam

What You Will Do:

Looking for a leader who can make an impact in Credit Operations:

• Drives multiple projects with strong execution and ontime delivery.

• Ensures compliance with all federal and state credit & collections regulations including reviewing new legislation for operational impact.

• Leads and develops a team of analysts through coaching workload management and performance support.

• Supports regulatory inquiries and maintains strong internal controls.

• Champions continuous improvement process optimization and workflow efficiency.

• Develops and documents policies procedures and operational methodologies.

• Partners across the business to deliver Energy Assistance programs and enhance customer options.

• Collaborates with Legal on bankruptcy cases and applies working knowledge of bankruptcy processes.

• Works with field and office teams to identify and resolve energy diversion cases.

• Builds strong crossfunctional relationships across Customer Care Regulatory Field Accounting and Key Accounts.

• Provides storm support as part of emergency response responsibilities.
  

Who You Are:

• 6 years of experience in credit collections customer operations or related fields.

• Proven ability to lead coach and develop teams while driving engagement and performance.

• Strong relationshipbuilding vendor management and negotiation skills.

• Solid understanding of credit policies energy assistance programs and relevant federal/state regulations (FDCPA FACTA TCPA FCRA).

• Excellent communication skills with the ability to influence at all levels.

• Strong analytical problemsolving and decisionmaking skills with experience improving processes.

• Proficiency with computer applications including strong Excel skills and the ability to manage multiple projects.

• Bachelor preferred in Accounting or Finance or an equivalent combination of education and demonstrated related experience are accepted in lieu of preferred degree
  

Working Conditions:

Office Work Environment 51-75%; Travel 10%

Physical Requirements (Include but are not limited to):

Grasping kneeling light moderate lifting (objects up to 20 pounds) reaching above shoulder repetitive motion typing sitting standing visual requirement (able to see screens detect color coding read fine print) hearing requirement and the ability to sit at a computer for long periods of time.

Mental Requirements (Both field & office) include but are not limited to:

Ability to: understand remember and apply oral and/or written instructions or other information understand complex problems and collaborate/explore alternative solutions organize thoughts and ideas into understandable terminology organize and prioritize work schedule on a short-term basis make decisions which have moderate impact on the immediate work unit and monitor impact outside this area understand and follow basic instructions and guidelines complete routine forms compose letters outlines memoranda and basic reports and communicate with individuals via telephone.

At this time Enbridge cannot transfer or sponsor a work visa or employment authorization for this position.

At Enbridge we are dedicated to our core value of are proud to bean Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals without regard to age race color national or ethnic origin religion sex sexual orientation gender identity or expression marital status family status veteran status Indigenous status disability or any other reason protected by federal state or local with disabilities can request accessible formats communication supports or other accessibility assistance by contacting .

Information For Applicants:

• Applications can be submitted via our online recruiting system only.

• We appreciate your interest in working with us; however only those applicants selected for interviews will be contacted.

• Final candidates for this position may be required to undergo a security screening including a criminal records check.

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