RAF High Wycombe Station Families Housing Officer

London - UK

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Subject to formal establishment amendment a vacancy will arise for a Warrant Officer/Master Aircrew (Any Profession) to serve as High Wycombe Station Families Housing Officer (SFHO) at RAF High Wycombe on Full Time Reserve Service (Home Commitment) Terms and Conditions of Service (TCoS) with an initial proposed start date of being not before 02 November 2026 (or later subject to candidate status).

Outline of Role/Responsibilities:

The successful applicant will have oversight of the RAF High Wycombe SFA plot (over 5 different patches) with robustness mirrored with a degree of empathy and compassion.
Act as a 2-way channel of communication and develop mechanisms for listen to and representing the views feelings and needs of Service personnel and their families in SFA/SSFA.
Where individual welfare needs are identified signpost them to the most appropriate welfare agency.
Act as Champion for the SFA community both in their relationship with DIO and their industry partners and in representing their interests to the chain of doing the former you should ensure that individual occupants use the correct interfaces with Industry Partners to the full extent before any intervention on their behalf.
Where appropriate assist DIO in maintaining standards across your SFA estates working closely with Pinnacle Housing Officers and Amey/Vivo Industry Partners. Building a positive relationship with these staff is key.
Work closely with the relevant Pinnacle Allocations staff to ensure they are aware of the laydown of the unit and provide advice and input to e1132b (2nd offer refusal) forms.
Ensure that regular formal engagement/meetings take place between local DIO Area Managers/Industry Partner Local Client/Delivery Managers and the Stn Cdr/OC BSW and record the minutes of these meetings. Agenda items should include (but are not limited to) customer engagement ongoing issues project updates void reduction and patch management.
When necessary utilise your list of DIO and Industry Partner escalation contacts to seek support with any difficult/enduring SFA issues.
Managing personal information such as occupancy data voids details and moves in/out as provided to the SFHO by DIO through HQ AIR. The data is to be managed in accordance with GDPR protocols and not shared with any other personnel without the express permission of DIO.
Organising routine Families Consultative Groups/Town Halls for SP and their families on the SFA estate to provide direct feedback to DIO and their staff. Recording the detail of these meetings and where appropriate following up on issues reported with DIO and Industry Partners.
Working closely with the RAF Housing Colonels team to ensure there is a regular 2-way sharing of information including provision of regular updates to AIR on local performance to include arising trends/issues and engagement activity (Housing Clinics/FCGs).

Required Experience:

Unclear Seniority

Outline of Role/Responsibilities:

The successful applicant will have oversight of the RAF High Wycombe SFA plot (over 5 different patches) with robustness mirrored with a degree of empathy and compassion.
Act as a 2-way channel of communication and develop mechanisms for listen to and representing the views feelings and needs of Service personnel and their families in SFA/SSFA.
Where individual welfare needs are identified signpost them to the most appropriate welfare agency.
Act as Champion for the SFA community both in their relationship with DIO and their industry partners and in representing their interests to the chain of doing the former you should ensure that individual occupants use the correct interfaces with Industry Partners to the full extent before any intervention on their behalf.
Where appropriate assist DIO in maintaining standards across your SFA estates working closely with Pinnacle Housing Officers and Amey/Vivo Industry Partners. Building a positive relationship with these staff is key.
Work closely with the relevant Pinnacle Allocations staff to ensure they are aware of the laydown of the unit and provide advice and input to e1132b (2nd offer refusal) forms.
Ensure that regular formal engagement/meetings take place between local DIO Area Managers/Industry Partner Local Client/Delivery Managers and the Stn Cdr/OC BSW and record the minutes of these meetings. Agenda items should include (but are not limited to) customer engagement ongoing issues project updates void reduction and patch management.
When necessary utilise your list of DIO and Industry Partner escalation contacts to seek support with any difficult/enduring SFA issues.
Managing personal information such as occupancy data voids details and moves in/out as provided to the SFHO by DIO through HQ AIR. The data is to be managed in accordance with GDPR protocols and not shared with any other personnel without the express permission of DIO.
Organising routine Families Consultative Groups/Town Halls for SP and their families on the SFA estate to provide direct feedback to DIO and their staff. Recording the detail of these meetings and where appropriate following up on issues reported with DIO and Industry Partners.
Working closely with the RAF Housing Colonels team to ensure there is a regular 2-way sharing of information including provision of regular updates to AIR on local performance to include arising trends/issues and engagement activity (Housing Clinics/FCGs).

Required Experience:

Unclear Seniority