Healthcare IT Account Manager I
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1 Vacancy
Job Summary
Healthcare IT Account Manager I
Remote Full-Time Exempt
About DAS Health
DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices senior living organizations and healthcare systems across the country with IT cybersecurity cloud and business solutions that improve patient care ensure compliance and streamline operations.
At DAS Health we believe strong client relationships are just as critical as strong technology and our Account Management team plays a key role in delivering on that promise.
Position Overview
The Account Manager I is responsible for managing and supporting a portfolio of healthcare clients serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences understanding evolving business and technology needs and identifying opportunities to expand services while driving long-term client retention and satisfaction.
This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment enjoys problem-solving and is comfortable working closely with internal technical teams to deliver value to clients.Key Responsibilities
This is an evergreen position and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately we encourage qualified candidates to apply for future opportunities.DAS Health is an Equal Opportunity Employer
DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Remote Full-Time Exempt
About DAS Health
DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices senior living organizations and healthcare systems across the country with IT cybersecurity cloud and business solutions that improve patient care ensure compliance and streamline operations.
At DAS Health we believe strong client relationships are just as critical as strong technology and our Account Management team plays a key role in delivering on that promise.
Position Overview
The Account Manager I is responsible for managing and supporting a portfolio of healthcare clients serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences understanding evolving business and technology needs and identifying opportunities to expand services while driving long-term client retention and satisfaction.
This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment enjoys problem-solving and is comfortable working closely with internal technical teams to deliver value to clients.Key Responsibilities
- Serve as the primary point of contact for assigned healthcare client accounts building strong trusted relationships
- Deliver exceptional customer service through proactive communication responsiveness and follow-through
- Develop a deep understanding of client goals challenges and operational needs to align appropriate IT solutions
- Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth
- Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies
- Address and resolve client concerns efficiently coordinating internal resources to exceed expectations
- Participate in ongoing account reviews and evaluations to improve service delivery and drive long-term retention
- Maintain professionalism and composure in high-pressure or escalated situations
- Perform other duties as assigned
- Bachelors degree in a related field required
- Minimum of 3 years of experience in account management client success or customer success
- Proven success in client retention upselling and cross-selling within existing accounts
- Healthcare industry experience preferred; backgrounds in managed IT cybersecurity or cloud hosting strongly encouraged
- Excellent written and verbal communication skills with the ability to build trust across all client levels
- High emotional intelligence with strong interpersonal and relationship-building abilities
- Strong problem-solving and analytical skills
- Self-starter with initiative accountability and follow-through
- Highly organized detail-oriented and able to manage multiple priorities
- Ability to adapt quickly to new technologies and educate end users
- Familiarity with ConnectWise or similar platforms is a plus
- Understanding of and adherence to HIPAA standards when handling PHI and ePHI
- Willingness to travel overnight up to 20% participate in after-hours on-call rotation and work overtime as needed
- Opportunity to support healthcare organizations making a real impact on patient care
- Collaborative team-oriented environment with strong internal partnerships
- Exposure to a wide range of healthcare IT cybersecurity and cloud solutions
- Career growth opportunities within Account Management and beyond
- Competitive compensation and comprehensive benefits package
This is an evergreen position and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately we encourage qualified candidates to apply for future opportunities.DAS Health is an Equal Opportunity Employer
DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Manager
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
About Company
We are dedicated to providing the best healthcare IT solutions for practices that help optimize operations and provide the highest quality patient care.
