Peoplesoft Service Delivery Manager

Plano, TX - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Hi All

Location:PlanoTX//SeattleWA

Must Have Technical/Functional Skills

Primary Skills:

Understanding the Peoplesoft Finance

Knowledge in trouble shooting maintenance and support of Oracle PeopleSoft applications & financial reporting

In-depth knowledge of Scrum and Agile Software Development Methodology

Working knowledge of product development architecture

Proficiency in the use of analytic tools and strong analytical thinking

Ability to prioritize effectively

Excellent knowledge of user-centered design principles

Excellent oral and written communication including presentation skills

Ability to work with large teams and a variety of people including users product development team members and management team members.

Understanding of design quality standards

Experience in ASP C# MVC Angular DevOps

HTML/CSS JavaScript

Reporting: Crystal Reports

Experience in creating understanding documents based on available source code

High proficiency in gathering and documenting requirements

Familiarity with Agile methodologies and the ability to work in an Agile development environment

Database: Understanding of SQL and ability to write complex SQL queries ability to diagnose queries and work with DBAs

Leverage cloud technologies specifically Amazon Web Services (AWS) to optimize system performance scalability and reliability

Good to have understanding on Autosys

Own end to end PeopleSoft application support across Production and Non Production environments.

Ensure adherence to SLAs OLAs SLOs and error budgets; publish service dashboards and reports.

Manage Incident Problem Change and Request processes aligned to ITIL.

Drive root cause analysis (RCA) 5 Why and preventive actions to reduce repeat incidents and MTTR.

Plan and execute PeopleSoft PUM images PeopleTools upgrades tax/regulatory updates and environment refreshes.

Ensure batch processing Process Scheduler (PSPRCSRV) integrations and interface stability.

Worked on Month end quarter end and year end project activities.

Worked in large service programming and ensuring offshore and onshore service model

Secondary Skills:

Team Collaboration / Team Player

Item Tracking experience (TFS)

Basic understanding of Servers Apache or IIS configuration.

Knowledge of web SSL certificate renewal process

On call support (weekends and off business hours) and production support.

Roles & Responsibilities

Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements

Defining the vision for the teams product and maintaining a cohesive vision throughout the process

Creating a product road map based on this vision

Managing the product backlog and prioritizing the tasks based on changing requirements

Overseeing all stages of product creation including design and development

Monitoring and evaluating product progress at each stage of the process

Working with the product team and end-users to deliver updates and status reports

Participating in Scrum meetings and product sprints

Meeting Contractual SLAs for production issue fixes. For Severity 1 tickets SLA timelines can be as short as 4 hours. Production support can be needed at any time any day including night weekend or holidays.

Should have strong estimation skills to estimate the efforts needed to complete the planned changes.

Take ownership of the existing system ensuring its smooth operation and availability to end-users.

Collaborate with stakeholders to gather requirements and understand business needs for change requests or enhancements.

Analyze design and develop solutions to address change requests or enhancements ensuring they align with business objectives and technical standards.

Conduct thorough testing and debugging of applications to ensure high-quality deliverables.

Provide technical support and troubleshooting assistance to end-users resolving any issues or bugs that arise.

Stay up to date with industry trends and best practices continuously improving the systems performance security and usability.

Collaborate with cross-functional teams including project managers business analysts and product managers to ensure successful project delivery.

Document technical specifications system configurations and user guides to facilitate knowledge sharing and future maintenance.

Generic Managerial Skills:

Good communication skills Analytical skills quick learner and process oriented with a higher customer orientation.

Self-motivated team player willing to accept exciting new challenges and ready to explore.

Hi All Location:PlanoTX//SeattleWA Must Have Technical/Functional Skills Primary Skills: Understanding the Peoplesoft Finance Knowledge in trouble shooting maintenance and support of Oracle PeopleSoft applications & financial reporting In-depth knowledge of Scrum and Agile Software Develo...